Staff Product Designer, AI Interaction Design

About the role

The mission of the AI Interaction Designer is to create an empathetic, clinically valid, and effortless AI experience for our end-users. This includes designing the parameters, tone, and interaction flows for our user-facing AI agents to drive meaningful behavior change and internal motivation.

Responsibilities

• Design the human-AI interaction experience for Spring Health's user-facing AI agents across web and mobile platforms.
• Own the intent architecture end-to-end (taxonomy, routing, and gap analysis) and drive release rigor for AI experiences, including versioning, staged rollouts, and regression testing.
• Write, test, and optimize system prompts and exceptional UX copy. You will craft language that makes users in moments of distress feel seen, heard, and important—motivating and uplifting them without ever being dismissive of their challenges.
• Partner deeply with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation.
• Define conversational parameters and graceful error handling for edge cases, hallucinations, or ambiguous user intent.
• Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks.
• Design and prototype chat interfaces, considering latency, tool-calling UI, and user onboarding within our core design system.
• Act as a strategic design leader, regularly presenting conversational architecture, AI performance insights, and product vision to executives and extended leadership teams.

Requirements

• 5+ years of experience in UX/Product Design, with at least 1-2 years focused on AI-driven products, LLMs, or conversational agents.
• Deep intellectual curiosity and a drive to tinker. You don't treat AI as a novelty—you actively use it as a collaborator to think better and accelerate your own workflows.
• Strong portfolio demonstrating complex human-AI interaction design, underlying logic, and user flows.
• Deep understanding of LLM capabilities and constraints (e.g., context windows, streaming).
• Familiarity with prompt engineering and testing methodologies.
• A passion for incorporating user insights into evals and other metrics to improve conversational quality.
• Strong cross-functional collaboration skills, particularly with engineering and clinical experts.
• Top-notch communication and executive presence. You excel at cross-functional collaboration and can articulate complex AI and design concepts clearly to organizational leadership.

Qualifications

• Experience integrating AI patterns into existing design systems (e.g., Figma).
• Experience integrating AI UX eval methods into spec-driven agentic workflows.
• Experience in the benefits or mental health space.

Skills

• Expertise in human-AI interaction design.
• Strong understanding of natural language processing and machine learning principles.
• Ability to work effectively with cross-functional teams, including clinical and engineering teams.
• Excellent communication and presentation skills.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Pay

The target base salary range for this position is $182,000 - $242,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Schedule

This is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.