Staff Product Designer, AI Interaction Design

About the role

The AI Interaction Designer at Spring Health is responsible for creating an empathetic, clinically valid, and effortless AI experience for our end-users. This includes designing the parameters, tone, and interaction flows for our user-facing AI agents to drive meaningful behavior change and internal motivation.

Responsibilities

• Design the human-AI interaction experience for Spring Health's user-facing AI agents across web and mobile platforms.
• Own the intent architecture end-to-end (taxonomy, routing, and gap analysis) and drive release rigor for AI experiences, including versioning, staged rollouts, and regression testing.
• Write, test, and optimize system prompts and exceptional UX copy. Craft language that motivates and uplifts users while acknowledging their challenges.
• Partner deeply with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation.
• Define conversational parameters and graceful error handling for edge cases, hallucinations, or ambiguous user intent.
• Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks.
• Design and prototype chat interfaces, considering latency, tool-calling UI, and user onboarding within our core design system.
• Act as a strategic design leader, regularly presenting conversational architecture, AI performance insights, and product vision to executives and extended leadership teams.

What Success Looks Like

• Optimize AI interaction resolution rates and reduce the necessity for human fallback through refined conversational flows.
• Maintain exceptionally high member satisfaction scores specifically for AI-driven conversational experiences.
• Successfully define and integrate reusable AI interaction patterns into the design system within the first 6 months.
• Reduce AI hallucination/off-brand response rates based on internal quality evaluations.

Requirements

• 5+ years of experience in UX/Product Design, with at least 1-2 years focused on AI-driven products, LLMs, or conversational agents.
• Deep intellectual curiosity and a drive to tinker. Active use of AI as a collaborator to think better and accelerate workflows.
• Strong portfolio demonstrating complex human-AI interaction design, underlying logic, and user flows.
• Deep understanding of LLM capabilities and constraints (e.g., context windows, streaming).
• Familiarity with prompt engineering and testing methodologies.
• A passion for incorporating user insights into evals and other metrics to improve conversational quality.
• Strong cross-functional collaboration skills, particularly with engineering and clinical experts.
• Top-notch communication and executive presence. Excellent at cross-functional collaboration and articulating complex AI and design concepts clearly to organizational leadership.

Qualifications

• Experience integrating AI patterns into existing design systems (e.g., Figma).
• Experience integrating AI UX eval methods into spec-driven agentic workflows.
• Experience in the benefits or mental health space.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents receive access to One Medical accounts.
• HSA and FSA plans are available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer-sponsored 401(k) match of up to 2% for retirement planning.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• We provide access to Noom, a weight management program tailored to your unique needs and goals.
• We offer fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses.
• We connect employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• We provide sponsored child care, back-up care, and elder care.
• We offer up to $1,000 Professional Development Reimbursement a year.
• We make a $200 per year donation matching to support your favorite causes.