Staff Platform Engineer, AI Enablement

Your Impact on Our Mission

At Zocdoc, we're on a mission to give power to the patient -- and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence. As a Staff Platform Engineer, you will design, build, and improve the foundational systems, tooling, and paved roads that create leverage across our engineering organization; accelerating delivery while improving reliability, consistency, and developer experience.

What You'll Do

• Design and build platform services and solutions that are secure, scalable, and intentionally easy to use -- including CI/CD pipelines, developer tooling, and shared infrastructure patterns
• Contribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflows
• Collaborate across teams to understand real developer pain points, validate platform bets, and drive adoption of platform capabilities
• Own and deliver high-impact platform investments end to end -- from problem framing through implementation and rollout
• Improve measurable developer outcomes such as build times, deployment safety, feedback loops, and operational simplicity
• Champion platform-as-product thinking by treating internal engineers as users and continuously refining the developer experience based on their feedback
• Advance platform capabilities in AI-assisted development, helping shape how engineers use AI in their daily workflows with the right guardrails for safety, quality, and testability
• Mentor engineers and technologies across the business and raise the bar for technical design and code quality
• Ensure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneck

Who You Are

• Enjoy building platforms that enable productivity, consistency, and autonomy
• Are motivated by making other engineers more effective, not just shipping your own features
• Like designing cohesive developer experiences that teams actually want to adopt
• Care deeply about developer empathy, usability, and reducing cognitive load
• Prefer solving real problems through thoughtful design, iteration, and collaboration
• Are comfortable influencing peers and adjacent teams through clear communication and working code
• Find satisfaction in building systems that scale predictably and help other engineers succeed
• Enjoy learning and teaching others about leveraging AI-based technologies to achieve real-world results

What You'll Bring

• 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams
• Strong judgment around platform abstractions and APIs; knowing when to standardize and when to stay flexible
• Ability to take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes
• Clear communication skills and the ability to build consensus with peers and stakeholders
• A focus on adoption as a first-class engineering problem, not an afterthought
• A motivation to enable other engineers to build reliable, scalable, and secure systems with confidence
• A value for learning, curiosity, and operational excellence, and a willingness to model these qualities for the team

What We Offer

• Flexible work environment for those based in NYC
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified
• Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
• NYC Base Salary Range: $210,000—$270,000 USD