Staff Manager, AML Operations

About the role

Risk Operations sits at the center of how Intuit protects our customers and our platform from fraud, account takeover, money laundering, and identity risk. Within this organization, the AML Operations team owns the day-to-day execution of Anti-Money Laundering Level 1 review, investigation support, and case handling across QuickBooks' regulated financial products and services.

This role leads the team that operates within the AML program designed and owned by the AML Compliance Office, which includes KYC/CIP, sanctions screening, transaction monitoring standards, SAR requirements, and regulatory exam readiness. Operations is the customer of what Compliance builds, and this role ensures the program runs at scale with speed, consistency, and accountability.

The Staff Manager, AML Operations blends strategic design and tactical execution: shaping the operating model as the business grows while maintaining strong queue health, speed, and consistency daily. The role ensures policies set by Compliance partners are delivered with excellence and that Quality's four-eye review has what it needs to move fast.

You will report into Risk Operations leadership and partner closely with the AML Compliance Office, Analytics, Workforce Management, and offshore delivery partners to run a high-performing, well-governed AML operation. You will also help shape the KPI framework, bringing rigor to Decision Quality, First Touch Resolution, and Average Handle Time (AHT) for the AML queue.

Responsibilities

• Core ownership:
  • Own frontline training and judgment coaching against the SOPs set by AML Compliance, closing the gap between generic desktop procedures and real cases.
  • Own the AML KPI scorecard in partnership with Analytics, including Decision Quality and AHT, to drive trackable improvement quarter over quarter.
  • Partner with the Quality team to reduce friction in the four-eye review process, providing context and documentation for fast, accurate second checks without duplicating work.
  • Partner with Workforce Management on staffing and capacity planning, feeding in speed-to-proficiency curves, planned time off, and known volume patterns to maintain schedule integrity.
  • Serve as the operational voice for AML in cross-functional forums, representing Risk Ops alongside Compliance, Legal, and Product stakeholders.
  • Maintain operational documentation and evidence in an audit-ready state to support regulatory exam readiness.
  • Identify and remove friction in the AML operating model using data and frontline feedback to simplify processes and improve speed and accuracy.
• Scope clarification:
  • Quality is owned by the Quality team; this role ensures the four-eye review process is fast and low-friction.
  • Staffing and capacity planning are owned by Workforce Management; this role provides operational inputs for accurate scheduling.
  • AML Compliance owns the program (SOP, policy, KYC/CIP standards, sanctions screening, SAR criteria); this role leads the team executing within that program.

Qualifications

• Bachelor's degree in business, finance, risk management, or a related field.
• CAMS or other AML certification preferred, or willingness to obtain within the first year.
• 5+ years of operations or people leadership experience, with direct exposure to AML, fraud, or financial crimes preferred.
• Experience working with product, engineering, or compliance teams in a technology or financial services company.
• Strong proficiency in Microsoft Office and comfort working with workforce management, QA, and analytics tooling.
• Proven ability to manage multiple priorities and deliver results in a fast-paced, high-volume operating environment.

Benefits

Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. This position may be eligible for a cash bonus, equity rewards, and benefits, including those outlined in Intuit’s Careers | Benefits page.