Staff Interpreter (Spanish)

About the role

Under general supervision of the Supervisor of Language or designee and in accordance with established policies and procedures, the Staff Interpreter provides both oral and written language interpretation services to non-English speaking patients and employees. Explains hospital policies and procedures and provides assistance to patients who have limited English proficiency. Sign Language Interpreters are also provided for Deaf and Hard of Hearing patients and their families. Assists in the facilitation of communication between non-English speaking patients and guests along with the staff in all departments. Candidates should be fluent in oral and written communication, both in English and the language source. Serves as the initial contact person and responds to customer needs in a timely and customer-focused manner. Schedules training sessions and ensures facility set-up. Maintains and updates strategic plans, reports, assessments, etc.

Responsibilities

• Provide oral and written language interpretation services to non-English speaking patients and employees
• Explain hospital policies and procedures to patients with limited English proficiency
• Facilitate communication between non-English speaking patients, guests, and staff across all departments
• Provide Sign Language interpretation for Deaf and Hard of Hearing patients and families
• Serve as initial contact person and respond to customer needs in a timely, customer-focused manner
• Schedule training sessions and ensure facility set-up
• Maintain and update strategic plans, reports, and assessments
• Accurately translate written documents on occasion
• Interpret verbal and transcribe written medical and rehabilitative information in both the foreign language and English

Requirements

Education

• High School diploma or equivalent required
• Associate or bachelor's degree preferred

Experience

• Experience in the health field and in interpretation for medical personnel preferred
• Minimum of 2 years speaking English and the other language source
• Minimum of 1 year Human Resources and/or Administrative Assistant experience
• Previous experience in Diversity or Employee Relations preferred

Certification

• Successful completion of a formal program in medical interpreting and translation with medical interpretation certificate preferred

Other qualifications

• Excellent communication and customer service skills
• Good working knowledge of computer applications (internet, Front Page, DI Diver, Microsoft Office Suite including Word, Excel, PowerPoint)
• Critical thinking skills and ability to work independently
• Must be able to read, write, and speak English and the other language source
• Ability to function in an environment with seriously ill patients receiving acute/emergency care, including life-threatening events and end-of-life issues
• Good judgment in dealing with ethical issues
• Strong interpersonal skills to interact with patients, families, and healthcare staff
• Familiarity with anatomy, physiology, and medical concepts and terminology
• Demonstrated knowledge and understanding of cultural differences
• Strong interpersonal skills, decision-making ability to manage caseload and time
• Ability to prioritize work schedule
• Flexibility and ability to travel between patient care areas and off-site facilities
• Ability to sustain a busy and flexible work schedule

Pay

Minimum to midpoint pay rate: $20.04 – $25.05 per hour

Schedule

Full Time, Shift 1: 8:00 AM – 4:30 PM

Location

Gulf Coast Medical Center, 13681 Doctor's Way, Fort Myers, FL 33912

Department

Language Services