Staff Engineer, User Engagement

About the role

On User Engagement, you will build within a product that guides customers through the most important life events in their financial journey. Whether it’s saving to buy a house or planning for retirement, hundreds of thousands of people rely on us to invest and save their money.

If you are passionate about financial wellness and are driven to solve complex problems that make saving and investing simple, this role is for you.

Responsibilities

• Shape the technical direction for User Engagement, helping define the systems, patterns, and engineering practices behind customer-facing experiences.
• Partner with engineers, product managers, designers, and other stakeholders to turn product goals into pragmatic technical plans and phased delivery.
• Design and build high-quality software across the stack, with a high bar for performance, reliability, observability, and maintainability.
• Create leverage for the team by reducing technical friction, improving developer workflows, and making thoughtful investments in architecture and code health.
• Mentor engineers across levels through feedback, pairing, design reviews, and day-to-day technical leadership.
• Collaborate with other senior/Staff engineers to evaluate new patterns and technologies, and adopt them thoughtfully when they improve the customer or developer experience.
• Raise the bar for how we work by sharing knowledge, strengthening engineering practices, and contributing to an inclusive, high-trust engineering culture.

Requirements

• Proven experience scoping, leading, and delivering complex technical projects from discovery through release.
• Strong full stack engineering experience, including building customer-facing web applications and the systems that support them.
• Strong experience in at least one server-side language. We use Ruby on Rails, so experience with Ruby is a plus, but strong fundamentals in languages such as Java, Python, or C# are valuable.
• Proficiency building frontend applications using React or a similar framework. Experience with GraphQL is a plus.
• Proficiency with relational databases, including schema design and writing detailed SQL queries.
• Strong technical judgment, including the ability to evaluate tradeoffs and make pragmatic decisions without compromising quality.
• Experience building consensus, influencing technical direction, and collaborating effectively with technical and non-technical stakeholders.
• A track record of mentoring engineers through feedback, pairing, design reviews, and day-to-day technical leadership.
• A high bar for software quality, including testing, observability, reliability, and maintainability.