Staff Engineer - Salesforce Developer
Job Description
Design and develop AI-driven voice solutions using Agentforce Voice
Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
Create and maintain comprehensive technical documentation for voice solutions
Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
Troubleshoot and optimize voice implementations for performance and reliability
Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
Mentor junior developers and contribute to team knowledge sharing and professional development
Qualifications
- 7-10 years of professional experience in Salesforce development
- Hands-on experience with Salesforce Agentforce Voice or similar conversational AI platform
- Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows
- Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns
- Demonstrated experience with Einstein AI capabilities and analytics
- Knowledge of VoIP, call handling protocols, and voice telecommunications
- Proven ability to design scalable, maintainable solutions in large-scale environments
- Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations
- Excellent problem-solving skills and attention to detail
- Experience with CI/CD pipelines and DevOps practices in Salesforce environments
- Strong communication and collaborative skills, with ability to work effectively in a team environment
- Familiarity with Salesforce Einstein Analytics
Additional Information
Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice