Staff Design Program Manger, Seller Experience

About the role

We’re hiring a Staff Design Program Manager to own the operational foundation that powers Etsy’s Seller Experience. This role spans three groups – Seller and Inventory, Customer Operations, and Marketplace Services – and requires someone who can hold coherence across all of them while going deep on the highest-priority initiatives.

Responsibilities

• Define and own high-stakes programs: Lead complex programs that span multiple squads within Seller Experience - from cross-team planning resets to initiatives that require sustained alignment across Design, Product, and Engineering.
• Create clarity in ambiguous spaces: Seller Experience is in active transformation. You will be asked to bring operational structure to areas where the problem and the solution are both still taking shape.
• Set priorities and roadmaps: Work across Seller and Inventory, Cust Ops, and Marketplace Services to help design leaders align on shared priorities, surface tradeoffs, and maintain a coherent view of the group’s work and capacity.
• Build the operating model: Evaluate how the Seller Experience design org currently plans, reviews, and ships work - and introduce scalable frameworks that improve efficiency and quality across all three teams.
• Optimize team rhythms: Design and maintain planning cadences, review rituals, and communication structures that give teams high signal and low overhead.
• Translate data into decisions: Build and maintain operational dashboards and reporting that give design leaders a clear view of team health, capacity, and progress.
• Lead organizational alignment: Act as the primary operational link between Seller Experience design and its cross-functional partners across Product, Engineering, Research, and Brand.
• Lead through change: Seller Experience is evolving its tools, workflows, and ways of working. You will lead the org through those shifts - building adoption through clear communication and genuine empathy for how change lands on individual teams.
• Make impact visible: Develop audience-appropriate communications - dashboards, leadership summaries, cross-functional updates - that make the Seller Experience design org’s work legible and credible to partners and senior leadership.

Requirements

8+ years in program management, design operations, or a related field within a product development environment.

A track record of owning cross-functional programs end-to-end across multiple teams, including defining objectives and building operational frameworks from scratch - not just running established ones.

Experience spanning multiple design teams or sub-groups simultaneously, with the ability to hold coherence across different priorities and working styles.

Deep familiarity with how design teams plan and ship work, including how design intersects with Product, Engineering, and Research across the product development lifecycle.

Strong data instincts: you can identify what is worth measuring, build systems to track it, and translate what you find into recommendations that help leaders make better decisions.

Experience with vendor evaluation, tool selection, and contract management for design teams.

Exceptional communication skills - you adapt depth and format to the audience, and you write with clarity whether drafting a standup update or an executive summary.

Experience on large teams (20+ person design orgs) at technology companies is preferred.

Familiarity with Jira, Figma, Notion, Claude, and Google Workspace.