Staff Customer Success Manager, Majors (Financial Services)

About the role

The Role, In a Nutshell: As a Majors Customer Success Manager at Chainguard, you will serve as the strategic business partner for a select portfolio of our most important financial services customers. You will be the post-sales primary point of contact, responsible for driving outcomes, building executive relationships, and ensuring customers realize measurable value from Chainguard.

Responsibilities

• Strategic Account Management: Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly.
• Customer Onboarding and Success Planning: Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated.
• Executive Engagement: Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions.
• Renewal and Expansion: Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value.
• Customer Advocacy: Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts.
• Issue Management: Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution.

Qualifications

• 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services.
• Demonstrated ability to operate as a strategic business partner, not just a relationship manager. This means understanding customer business goals, navigating organizational complexity, and connecting Chainguard outcomes to measurable business value.
• Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks) and how they shape security buying decisions.
• Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You do not need to be a technical implementer, but you need to speak credibly to business and security outcomes in these areas.

What We're Looking For

• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs.
• Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries.
• Previous early-stage startup experience.

Compensation

Up to $200K base salary (plus bonus)

Benefits

• Flexible & Remote-First Culture
• Equity/Stock Options
• Unlimited PTOR
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family
• Paid parental leave to support you and your family

About Chainguard

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.