Staff Customer Success Manager
About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
What You’ll Do
Own Strategic Accounts End-to-End
Drive Adoption & Commercial Growth
Translate Product Into Business Impact
Build the Playbook
What We’re Looking For
You likely have:
- 6–10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS
- Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
- A track record of driving both retention and expansion.
- Comfort navigating executive stakeholders and technical teams.
- Experience operating in startup or high-growth environments.
- An obsession with experimentation of AI into your workflows
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
Why This Role
You will shape how Customer Success operates in a new business line.
You will work with sophisticated customers solving complex trust & safety problems.
You will have real commercial impact.
You will help define what “great” looks like — not inherit it.
Pay Transparency Disclosure
We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
What We Offer
A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Applicant Privacy Policy
If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.