Staff Commissions Specialist

About the role

The Staff Commissions Specialist is an advanced individual contributor responsible for leading Alkami’s end-to-end commissions operations and related accounting workflows.

Responsibilities

• Lead the end-to-end commissions process across all sales channels, ensuring accurate, timely, and scalable calculation, validation, and processing of commission payments.
• Own the design, administration, and ongoing optimization of the commissions system and compensation plan configurations, including tools such as CaptivateIQ or similar platforms.
• Establish and refine methods for validating commissionable deal data by partnering with Deal Desk and reviewing contract inputs before calculations are finalized.
• Resolve complex commission discrepancies by analyzing data inputs, compensation rules, system outputs, and upstream process dependencies, and by driving durable corrective actions.
• Lead commission-related accounting activities, including reconciliations, accrual support, capitalization and amortization treatment, and alignment with monthly close requirements.
• Analyze month-over-month fluctuations in commission-related accounts and provide clear, decision-useful explanations and recommendations to Accounting and Finance stakeholders.
• Develop, standardize, and maintain detailed workpapers, methodologies, and calculation logic that improve transparency, auditability, and operational continuity.
• Identify and implement process improvements that enhance automation, controls, data integrity, and workflow efficiency across commissions operations.
• Serve as a trusted subject matter resource for commission calculations, plan interpretation, policy application, and accounting implications, frequently advising stakeholders on complex matters.
• Partner across functions to improve upstream and downstream process integration between commissions administration, payroll delivery, financial reporting, CRM data quality, and sales compensation operations.
• Manage and improve compensation plan templates, participant communication, and related administrative workflows to support accurate and efficient rollout of plan changes.
• Help establish reliable attainment tracking and commission reporting that can serve as a trusted source for Revenue Operations and Finance stakeholders.
• Contribute to the evolution of commission processes, controls, and operating practices by recommending new approaches that align with departmental objectives and broader business needs.

Qualifications

• Minimum 6–10 years of experience in commissions, sales compensation, accounting, revenue operations, or related finance roles, including experience managing complex calculations, reconciliations, system configurations, and process improvement initiatives.
• Bachelor’s degree in Accounting, Finance, Business, or related field.
• Deep understanding of sales compensation structures, commission processes, and commission plan administration.
• Advanced experience with commissions systems such as CaptivateIQ or similar tools.
• Strong knowledge of accounting principles related to commission expense, accruals, capitalization, amortization, and financial reporting.
• Advanced Excel skills and strong analytical capability for reconciliations, variance analysis, and complex financial workflows.
• Ability to operate independently on complex issues, determine methods for new assignments, and improve existing processes and controls.
• Strong cross-functional communication and stakeholder partnership skills, with the ability to explain complex commission and accounting topics clearly.
• Experience supporting audits, documenting methodologies, and maintaining strong internal control discipline.
• Ability to connect commissions operations with broader Finance, Sales, and Revenue Operations objectives.