Staff, Business Process & Commercial Operations Manager

Responsibilities

• Design and govern the Expert Excellence supply chain architecture and operating model — defining the process framework, prioritization criteria, and governance standards the delivery team runs against
• Own business process design across the function — map current-state workflows, identify inefficiencies, and implement future-state processes with clear ownership and accountability
• Manage financial operations — vendor contracts, PO lifecycle, CW and FTE spend tracking, and budget reconciliation
• Work directly with Intuit Finance and Procurement as the team's primary point of contact on all financial and vendor matters
• Translate tribal knowledge and manual processes into documented, repeatable systems that scale
• Partner with cross-functional teams to ensure the supply chain integrates cleanly with the broader Expert Excellence operating model

Qualifications

• Preferred: Experience designing operating models and business process frameworks for complex cross-functional organizations
• Required: Financial management experience — budget tracking, PO lifecycle management, vendor spend reconciliation, and P&L ownership
• Experience designing and governing supply chain or demand management processes
• Demonstrated ability to build financial tracking infrastructure and reporting models
• Comfort navigating large company Finance and Procurement systems and relationships
• Builder orientation — comfortable walking into ambiguity, finding what exists, and creating structure where none exists
• Strong documentation and systems thinking skills — you translate how things work into repeatable processes
• Experience standing up a new operational function from scratch
• Familiarity with Intuit financial and procurement systems
• Experience in a learning, talent, or professional services organization
• Strong business case development skills
• Prior experience in a high-growth or high-ambiguity environment

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Mountain View, San Diego: $150,000-$180,000 Brooklyn: $152,000-178,000 Charlotte/Dallas/Atlanta: $140,000-$164,000 The Expected Base Pay Range For This Position Is San Diego $154,500 - $208,500 Brooklyn, NY $152,000- $205,500 Mountain View, CA $166,500- $225,500