Staff, Business Process & Commercial Operations Manager

Responsibilities

• Design and govern the Expert Excellence supply chain architecture and operating model — defining the process framework, prioritization criteria, and governance standards the delivery team runs against
• Own business process design across the function — map current-state workflows, identify inefficiencies, and implement future-state processes with clear ownership and accountability
• Manage financial operations — vendor contracts, PO lifecycle, CW and FTE spend tracking, and budget reconciliation
• Work directly with Intuit Finance and Procurement as the team's primary point of contact on all financial and vendor matters
• Translate tribal knowledge and manual processes into documented, repeatable systems that scale
• Partner with cross-functional teams to ensure the supply chain integrates cleanly with the broader Expert Excellence operating model

Qualifications

• Preferred: Experience designing operating models and business process frameworks for complex cross-functional organizations
• Required: Financial management experience — budget tracking, PO lifecycle management, vendor spend reconciliation, and P&L ownership
• Experience designing and governing supply chain or demand management processes
• Demonstrated ability to build financial tracking infrastructure and reporting models
• Comfort navigating large company Finance and Procurement systems and relationships
• Builder orientation — comfortable walking into ambiguity, finding what exists, and creating structure where none exists
• Strong documentation and systems thinking skills — you translate how things work into repeatable processes
• Experience standing up a new operational function from scratch
• Familiarity with Intuit financial and procurement systems
• Experience in a learning, talent, or professional services organization
• Strong business case development skills
• Prior experience in a high-growth or high-ambiguity environment

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