Staff Augmentation Technician

About the role

Provides Level I IT Support and Break/Fix resolution, as well as installation of new equipment and services. On-site role covering eastern Suffolk County, NY.

Responsibilities

• Laptop troubleshooting – significant knowledge of laptop hardware, including repair from top to bottom.
• Desktop support – Latest Windows OS, ChromeOS, miscellaneous software, Microsoft Office 365, troubleshooting skills especially Print Server communication, and significant hardware troubleshooting skills.
• Server support – Legacy and latest Windows Server OS, Active Directory, group policy, printing, NTFS and share permissions, troubleshooting skills.
• Active Directory – Users and Devices, Google Workspace Administration, Apple MDM (DEP, VPP).
• Security – Ensuring devices are up to date with patches, AV definitions, and authorization.
• Print repair/troubleshooting – ability to troubleshoot and repair various printer models/makes.

Requirements

• Bachelor's degree in an IT related curriculum or related field experience.
• Proven Experience as a Support Engineer or relevant position.
• Able to communicate effectively.
• Able to plan and execute projects efficiently, independently, and effectively.
• Able to work in a fast-paced environment.
• Able to work independently and in a team environment.
• Able to take instruction.
• Excellent organizational and time-management skills.
• In-depth understanding of diverse computer systems.
• Good knowledge of Internet security and data privacy principles.
• Must be detail-oriented and able to keep impeccable documentation.
• Looking to grow and improve their skillset.

Qualifications

• Laptop troubleshooting – significant knowledge of laptop hardware, as well as the ability to repair the device from top to bottom.
• Desktop support – Latest Windows OS, ChromeOS, Misc. software, Microsoft Office 365, troubleshooting skills especially Print Server communication, and significant hardware troubleshooting skills.
• Server support – Legacy and latest Windows Server OS, Active Directory, group policy, printing, NTFS and share permissions, troubleshooting skills.
• Active Directory – Users and Devices, Google Workspace Administration, Apple MDM (DEP, VPP).
• Security – Ensuring devices are up to date with patches, AV definitions, and authorization.
• Print repair/troubleshooting – ability to troubleshoot and repair various printer models/makes.

Skills

• Excellent communication skills.
• Project management and execution skills.
• Ability to work in a fast-paced environment.
• Detail-oriented and organized.
• Knowledge of diverse computer systems.
• Understanding of Internet security and data privacy principles.
• Ability to troubleshoot and repair various hardware and software issues.
• Experience with Active Directory, Google Workspace Administration, and Apple MDM.
• Ability to interface with vendors through email or voice call to schedule RMA for devices.

Benefits

• Sourcepass participates in the E-Verify program.
• All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
• Equal Opportunity Employer.

Pay

• Compensation is commensurate with experience.

Schedule

• Full-time, on-site role covering eastern Suffolk County, NY.