STAFF AUG - Level 1 Hardware Technician, all shifts

Responsibilities

• Provide support for: Airline Check-in Reservation LAN Systems, Airline Kiosks and Departure Gate Equipment, Gate Tower Hardware and Software
• Log, track, and resolve fault calls; escalate as needed
• Perform daily inspections and preventive maintenance on core equipment
• Troubleshoot and repair hardware issues (including wireless handhelds and printers)
• Apply software patches and updates
• Manage warranty repairs, asset tracking, and consumables
• Maintain and support kiosk operations (e.g., paper jams, connectivity, calibration, peripheral troubleshooting)
• Cook up with L3/L4 support teams and site administrators
• Perform daily data backups and periodic maintenance on workstations, printers, and servers
• Monitor and replenish spare parts inventory
• Package and ship defective equipment for warranty repair

Requirements

• Must be able to pass a detailed 10-year background check
• Business casual attire required
• Parking provided
• Core desktop support fundamentals: DOS commands, Windows Control Panel settings, DNS configuration, TCP/IP settings