Staff Assistant (Solid Waste)
Job Summary
Serving as the primary point of contact for City of Orlando residents, the Customer Service Representative provides prompt, professional, and courteous support regarding Solid Waste services. This fast‑paced role involves managing high‑volume calls and emails, resolving service issues, maintaining accurate records, and delivering administrative support to division management. Exceptional communication and problem‑solving skills, proficiency in City software and Microsoft Office, and a strong commitment to high‑quality public service and policy compliance.
Minimum Qualifications
- High School Diploma/G.E.D. and two (2) years of clerical experience; or an equivalent combination of education, training, and experience.
- Typing speed of 25 WPM or higher.
If a degree is required, the following experience may be substituted: two (2) years of direct experience for an associate degree; four (4) years for a bachelor's degree; six (6) years for a master's degree; or nine (9) years for a doctoral degree.
Pay
Salary Range: $18.92‑$24.12 per hour
For questions or clarification concerning the position or application process, contact Human Resources at jobs@orlando.gov or call 407‑246‑2062.