Staff Assistant I, Inflight

About the role

Join our American Airlines family and perform a wide variety of administrative duties to support Flight Attendants and Inflight management employees in the daily operation. This role is part of the staff assistant team within the Inflight group.

Responsibilities

• Respond to Flight Attendants' general questions in person and by phone
• File expense reimbursements, handle mail, and manage FedEx shipments
• Provide tablet support at the Crew Service Centers
• Assist in coordinating Flight Attendant parking and Crew IDs
• Order supplies and maintain the e-board in crew rooms
• Work at the Crew Service Center, interacting with Flight Attendants to coordinate and resolve queries
• Assist Operations Coordinators with all aspects of Inflight operations
• Ensure office and crew room computers and equipment are in working condition
• Assume all administrative functions in the absence of an Operations Coordinator

Requirements

• High School diploma or GED equivalency
• 2 years of experience with PC, Sabre, DECS, and RES
• Independent judgment and decision-making skills
• Knowledge of working with contract labor groups
• Ability to work all shifts, holidays, and overtime as required, including rotation of shifts and days off
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Preferred Qualifications

• Current or previous Inflight or Crew Schedule experience

Benefits

• Travel Perks: You, your family, and friends can explore 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, access health, dental, prescription, and vision benefits, including virtual doctor visits and flexible spending accounts.
• Wellness Programs: Tools, resources, and support to help you stay at your best.
• 401(k) Program: Available upon hire; employer contributions may be available after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.