Staff Assistant I, Airport Station

About the role

This job is a member of the Airport Stations Team within the Customer Experience Division. You’ll perform a wide variety of office duties, supporting both daily operations and special projects to keep our airport stations running smoothly.

Responsibilities

• Coordinate meeting arrangements, typing, filing, telephone coverage, customer greetings, mail handling, and office supply orders.
• Assist with preparation of management presentations and special projects.
• Administer, review, and monitor local invoices through InvoiceWorks and disseminate as necessary.
• Troubleshoot and escalate office technology issues, including telephone and copier machines.
• Track and ensure employees complete onboarding duties (system access, lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.).
• Assist in station event planning, coordination, and execution (e.g., Do Crew, luncheons, holiday meals, recognition events).
• Handle payroll processing in Workbrain for management and support staff.
• Process bereavement letters and coordinate local communications and responses.
• Manage employee parking, including permitting and assignments.
• Assist with timekeeping functions, data entry, verification, reconciliations, and filing.
• Maintain employee files and station meeting plans, including monthly emergency response.
• Access and manage periodic reports (performance, audit, expense, employee engagement, recognition, etc.).
• Update required manuals and maintain all security-related items.
• Act as backup for various payroll functions.
• Manage records for OSHA, safety, etc. (301’s, weekly, and annual).
• Assist with budget preparation, reconciliation, and monthly closeout of landing fees.
• Support auditing activities as required.
• Track and verify incentive funds earned.
• Liaise with CRE/Facilities and vendors to track local projects.
• Lead/direct work with other support staff as needed.
• Perform other duties as required.

Requirements

• High School diploma or GED.
• Previous office/clerical experience.

Skills

• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Understanding of policies, procedures, and corporate structure.
• Ability to prioritize work, be detail-oriented, and meet deadlines.
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously.
• Self-motivated with strong organizational skills.
• Ability to grasp concepts and functionality of specific software and programs.
• Ability to fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

Benefits

• Travel Perks: You, your family, and friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, access health, dental, prescription, and vision benefits, plus virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Tools, resources, and support to help you stay at your best.
• 401(k) Program: Available upon hire; employer contributions may be available after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Pay

The pay range for this role is $35,000 to $50,000, taking into account the qualifications and experience of the selected candidate.