Staff Assistant I, Airport Station

About the role

This job is a member of the Airport Stations Team within the Customer Experience Division. You’ll perform a wide variety of office duties supporting both management and front-line employees at the airport.

Responsibilities

• Coordinate meeting arrangements, type documents, file records, and ensure telephone coverage
• Greet and direct customers, handle incoming and outgoing mail, order and distribute office supplies
• Reconcile P-card spending and track anniversaries, birthdays, and travel/hotel arrangements
• Prepare management presentations and special projects
• Administer, review, and monitor all local invoices through InvoiceWorks and disseminate as necessary
• Troubleshoot and escalate office technology issues, including telephone and copier machines
• Track and ensure employees complete onboarding duties (system access, lockers, mailboxes, uniforms, badges, fingerprinting, training)
• Assist in station event planning, coordination, and execution (e.g., Do Crew, luncheons, holiday meals, recognition events)
• Process payroll in Workbrain for management and support staff
• Process bereavement letters and coordinate local communications and response
• Manage employee parking, including permitting and assignments
• Assist with timekeeping functions, data entry, data verification, reconciliations, and filing
• Maintain employee files and station meeting plans, including monthly emergency response
• Access and manage various periodic reports (performance, audit, expense, employee engagement, recognition)
• Update required manuals and file/maintain all security-related items
• Act as backup for various payroll functions
• Manage records for OSHA, safety, etc. (301’s, weekly and annual)
• Assist with budget preparation and reconciliation, including monthly closeout of landing fees
• Support auditing activities as required
• Track and verify incentive funds earned
• Liaise with CRE/Facilities and vendors to track local projects
• Lead/direct work with other support staff as needed
• Perform other duties as required

Requirements

• High School diploma or GED
• Previous office/clerical experience

Skills

• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Understanding of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented, and meet deadlines
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously
• Self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Benefits

• Travel perks: You, your family, and friends can reach 365 destinations on more than 6,800 daily flights across our global network
• Health benefits: On day one, access to health, dental, prescription, and vision benefits, virtual doctor visits, flexible spending accounts, and more
• Wellness programs: Tools, resources, and support to help you be the best version of yourself
• 401(k) program: Available upon hire; employer contributions may be available after one year depending on the workgroup
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more