Staff AI Process Specialist

About the role

We are seeking a highly accomplished Principal AI Process Specialist to lead enterprise-critical process improvement initiatives that drive strategic growth and operational transformation. This senior leader must have a proven track record of delivering significant process improvements with financial impact of seven to eight figures. The role leads cross-functional digital transformation and process improvement initiatives with high executive visibility, driving adoption of technical solutions across functions including Finance, Operations, Sales, Marketing, Product, IT, Data Science, Legal, Compliance, R&D, HR, and other areas. The position applies the right mix of methodologies and tools—including process mining, AI/ML, technical documentation, change management, data-driven optimization, and AI process improvements—based on project needs, with or without formal DMAIC/DMADV structure. Core responsibilities include technical process documentation, organizational readiness, change execution, and AI-enabled process improvement implementations. This position is highly self-directed and accountable for independently driving projects through adoption.

Responsibilities

• Lead high-impact digital transformation and process improvement projects, typically delivering significant business value through AI, automation, and analytics, with seven to eight figure financial impact.
• Identify, evaluate, and implement AI/ML and intelligent automation solutions to optimize business processes.
• Develop and maintain technical process documentation, including process flows, RACI charts, integration diagrams, SOPs, and design artifacts.
• Assess organizational readiness, identify change impacts, and execute change management strategies to support adoption of new technologies and processes.
• Lead stakeholder engagement, including impact assessments, communication planning, training needs analysis, and resistance management.
• Conduct process discovery using tools such as process mining, value stream mapping, analytics, and interviews to identify improvement opportunities.
• Provide project leadership for initiatives such as integrations, system implementations, and strategic transformation efforts as assigned.
• Coordinate across business and technical teams to align scope, requirements, timelines, handoffs, and deliverables.
• Deliver executive updates on project status, ROI, feasibility, readiness, and adoption metrics.
• Adapt process improvement approaches to project needs using Lean, Six Sigma, DevOps, or hybrid methods.
• Build and maintain process repositories, knowledge assets, dashboards, and measures that support continuous improvement.
• Support training, mentoring, and certification efforts in process improvement, technical writing, change management, and AI literacy.

Qualifications

• 10+ years leading digital transformation, process improvement, technology implementation, or complex operational initiatives in large, matrixed organizations.
• Experience in health care or health care-adjacent companies.
• Consulting experience preferred.
• Experience partnering with Finance, including familiarity with budgeting, financial reporting, business metrics, executive-level reporting, and developing financial impact analysis.
• Experience working with globally distributed teams in remote environments.
• Demonstrated ability to manage multiple concurrent large initiatives with competing priorities, tight timelines, and evolving business needs.
• Proven success scoping and delivering enterprise projects with measurable outcomes and executive visibility.
• Strong experience in technical process documentation, organizational change management, and executive stakeholder engagement.
• Bachelor’s degree in Computer Science, Business, Engineering, Information Systems, a health or medical discipline, or a related field; MBA or equivalent business and technology knowledge required.
• Required certifications: Change Management (Prosci, ACMP, or equivalent) and Lean Six Sigma Black Belt or Master Black Belt.
• Preferred certifications: PMP and relevant technical credentials in cloud platforms, analytics, AI/ML, or Microsoft Power Platform.
• Working knowledge of AI/ML, process mining, intelligent automation, technical documentation tools, visualization platforms, and Microsoft Power Platform.
• Strong communication, technical writing, stakeholder management, problem-solving, and ability to translate technical concepts for non-technical audiences.
• Highly organized, self-directed, and able to manage multiple priorities in a fast-changing environment characterized by ambiguity, change, and evolving complexity.
• Thought leadership background and experience introducing new tools and processes in a large corporate environment.
• Travel under 10%; remote work environment with virtual collaboration across global teams.

Cognitive/Mental Requirements

• Ability to work independently as well as collaborate as a team with a sense of urgency.
• Professional with ability to properly handle confidential information.
• Be value-driven, understanding that success is based on the impact of your work rather than its complexity or the level of effort.
• Ability to handle multiple tasks, prioritize, and meet deadlines.
• Ability to work within a matrixed organization.
• Proficiency in all required skills and competencies listed above.
• Communicating with others and teamwork.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Working Conditions & Physical Requirements

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• No adverse environmental conditions expected.
• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
• Must be able to provide a dedicated, secure work area.

Pay

Base compensation ranges from $160,000 to $180,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.

Benefits

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17–27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.

Schedule & Location

Remote work environment with virtual collaboration across global teams. Travel under 10%. All interviews conducted virtually.