Stable Café Dining Room Supervisor - Flex

About the role

The Dining Room Supervisor is responsible for the supervision of “front of house” dining operations in accordance with Biltmore standards. This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with performance management; scheduling; and delivering unique and memorable world class dining experiences for guests.

Responsibilities

• Daily supervision of operations and staff.
• Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
• Affords assistance with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
• Facilitates communication between front/back of house to provide seamless service.
• Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and hotel information.
• Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore standards.

Requirements

• High school diploma (or GED).
• Minimum two (2) years related supervisory/management experience in a comparable fine dining restaurant and/or upscale hotel restaurant is required. A combination of education and experience may be considered.
• The preferred candidate will have dedicated fine dining experience to include in a multi-unit 4/5 star/diamond hotel or resort.
• Demonstrated leadership skills and/or previous supervisory experience required.
• Knowledge of wine and cordials preferred.
• Minimum 21 years of age to bartend as needed.
• Must have excellent verbal and written communication skills.
• Familiarity with food and beverage cost controls.
• Ability to be proactive, take initiative and exercise good judgment.
• Strong organizational and planning skills.
• Proficiency in Microsoft Word, Outlook, and Excel.

Qualifications

• Must be comfortable working in a corporate setting.

Skills

• Physical effort in transporting 25-50 pounds frequently.
• Endure various physical movements throughout work areas and over duration of work shift.
• Ability to remain ambulatory and in stationary positions throughout work shift.
• Must be able to work 10 –14 hour shifts when business demands.
• Ability to work in an environment that includes: Variable temperature conditions and noise levels, Outdoor environments, Exposure to fumes, dust and chemicals.

Benefits

Satisfactory communication with guests, management and co-workers to their understanding.

Pay

The starting pay range for this position begins at $20.00/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Schedule

Full Time : a position averaging 35+ hours a week.