St. Louis Receptionist: Full time and part time

Position Title: The Only Facial Client Experience Liaison - Receptionist (Full time and part time). Location: Corporate Office. Job Type: Full time and Part Time. Reports To: Director of Client Experience. FLSA Status: Non-Exempt. Work Location: On-site.

About the role

The Only Facial is seeking a friendly, professional, and highly organized Receptionist to join our team. As the first point of contact for our clients, you will play a key role in creating a welcoming and exceptional experience from the moment they walk through our doors or contact us by phone. The ideal candidate is detail-oriented, excels at multitasking, and remains calm and professional in a fast-paced environment. This role requires strong communication skills, the ability to manage appointments and front desk operations efficiently, and a genuine passion for delivering outstanding customer service.

Responsibilities

• Answer and direct incoming calls for a growing network of store locations, ensuring prompt, professional, and friendly communication.
• Schedule appointments and manage the booking system efficiently to maximize client satisfaction and operational productivity.
• Welcome clients warmly and provide exceptional customer service that reflects The Only Facial’s standards, values, and culture.
• Handle client inquiries, concerns, and escalated issues professionally, ensuring timely resolution and a positive client experience.
• Maintain an organized, clean, and welcoming reception area at all times.
• Process client transactions and maintain accurate client records as needed.
• Assist with administrative tasks, including data entry, document management, and other front office responsibilities.
• Collaborate with team members across all locations to ensure a seamless and elevated client experience.
• Contribute to achieving company goals by supporting client retention, appointment optimization, and overall operational excellence across all locations.

Requirements

• High School Diploma or equivalent required.
• Previous receptionist or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Basic computer and phone system proficiency.
• Ability to work in a fast-paced environment.
• Positive attitude and professional demeanor.
• Passion for client service, skincare, and wellness.
• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer, phone, and other office equipment.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to perform repetitive motions such as typing and data entry.

Skills

• Customer Focus
• Communication
• Organization
• Attention to Detail
• Professionalism
• Adaptability
• Teamwork
• Accountability
• Problem Solving
• Initiative