Receptionist - Full and Part time

Essential Duties And Responsibilities

• Greet residents, family members, visitors, vendors, and guests in a friendly and professional manner
• Create a welcoming first impression of The Gables community
• Answer incoming telephone calls and direct calls appropriately
• Take accurate messages and ensure timely follow-up
• Absorb and respond to resident status alerts, emergency notifications, and system communications
• Maintain accurate electronic records and documentation
• Escalate concerns to management, wellness staff, or emergency responders as appropriate
• Operate and monitor the community's Front Desk Control Center software system
• Monitor resident check-ins, service requests, and communication systems
• Absorb and respond to emergency alerts by following established procedures and notifying appropriate personnel
• Assist with resident meal ordering and food service coordination through the Control Center platform
• Support the Activities Director during community events
• Absorb and support resident events, programs, and special activities as requested
• Assist with resident engagement and interaction

Requirements

• High school diploma or equivalent required
• Previous customer service, reception, administrative, healthcare, hospitality, or senior living experience preferred
• Genuine interest in working with older adults
• Strong communication and interpersonal skills
• Ability to remain calm during emergencies and high-pressure situations
• Strong organizational and multitasking abilities
• Professional appearance and demeanor

Physical Requirements

• Ability to sit, stand, walk, and move throughout the community
• Ability to use computers, telephones, and office equipment for extended periods
• Ability to lift up to 20 pounds occasionally

Benefits

• Partial benefits are available to full time employees working a consistent schedule of 32 or more hours per week