Receptionist - Part Time

Part time, 20 hours/week, day shift.

About the role

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They manage front desk responsibilities including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering demographics and insurance information in the Electronic Health Record, and collecting time-of-service payments or past due balances.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in and completes all steps to ensure the admitting process is efficient and compliant with clinic and regulatory policies.
• Answers and directs phone calls appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays and deductible amounts.
• Copies/scans patient access-related hardcopy materials (e.g., ID, referrals, insurance cards) into the electronic medical record.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three months of hire.
• Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
• High degree of confidentiality when handling patient information.
• Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunities for growth throughout the system.