St. James Hotel - Front Desk Guest Service Representative, Full-time Summer Seas

Primary Responsibilities

• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
• Drive sales and maximize revenue by upselling rooms and amenities.
• Aid guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Maintain room availability, follow restrictions, and adhere to booking policies and procedures.
• Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Be knowledgeable about hotel emergency procedures.

Qualifications

• One-year certificate from college or technical school and three to six months related experience/training; or equivalent combination of education and experience;
• Ability to work a flexible schedule including holidays and weekends;
• Ability to add, subtract, multiply and divide;
• Basic Microsoft Office Suite experience.
• One to two years of hotel front desk experience.
• Experience with a Property Management System.
• Strong verbal and interpersonal skills.
• Work well both independently and as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Ability to maintain a positive, friendly, and professional demeanor when handling all situations.
• Comfortable working in a fast-paced environment and possess strong multi-tasking abilities.
• Either bilingual or multilingual.

Additional Desirable Qualification

• A minimum of 1-2 years of hotel front desk experience.
• Experience with a Property Management System.
• Strong verbal and interpersonal skills.
• Work well both independently and as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Ability to maintain a positive, friendly, and professional demeanor when handling all situations.
• Comfortable working in a fast-paced environment and possess strong multi-tasking abilities.
• Either bilingual or multilingual.

Benefits

The benefits package for seasonal employees includes a 401(k) match, employee discounts and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching, all designed to support your health and financial security.

Pay

The targeted hiring range for this position is $13.93 - $18.00 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand.

Schedule

Work up to 40 hours per week during the summer over a combination of afternoons/evenings and weekends.

Contact Information

For more information about the specific salary range and benefits for your location, please contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Equal Opportunity Employer

The St. James Hotel is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211. Please view Equal Employment Opportunity Posters provided by OFCCP at . All offers of employment are contingent upon satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

Additional Information

Red Wing Shoe Company, Inc. is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211. Please view Equal Employment Opportunity Posters provided by OFCCP at . All offers of employment are contingent upon satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.