St George Hospital - Patient Experience Officer - Emergency Department - Temporary Full Time
This position is targeted for Aboriginal and/or Torres Strait Islander people by exception under Section 21 of the Anti-Discrimination Act 1977, NSW. Aboriginal and/or Torres Strait Islander people are encouraged to apply and greater consideration will be given to suitable applicants. Applicants must demonstrate Aboriginal/Torres Strait Islander status in addition to addressing the selection criteria.
About the role
The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people, particularly our vulnerable populations. This position is responsible for enhancing communication, particularly between the patient, families, carers, and clinical staff. The focus of the role is maintaining and improving the experience of patients and families within our Emergency Departments and/or COVID-19 clinics.
Responsibilities
- Enhance communication between patients, families, carers, and clinical staff
- Maintain and improve patient and family experience in Emergency Departments and/or COVID-19 clinics
Requirements
- Demonstrated extensive experience in customer service
- Demonstrated resilience, flexibility, and initiative
- Excellent interpersonal skills, particularly the ability to interact well with all staff
- Demonstrated ability to work independently with minimal supervision
- Demonstrated capability to use technology or ability to learn systems required in emergency departments, such as FirstNet
- Sound negotiation skills
- Demonstrated ability to problem solve
- Demonstrated ability to work in a multidisciplinary team
Benefits
- Salary packaging options: up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing, and discounted private health insurance
- Up to 12 allocated days off each year (for full-time employees) in addition to annual leave
- Learning and development opportunities, including in-house training with RTO My Health Learning
- Discounted gym memberships with a Fitness Passport
- Employee Assistance Program (EAP) for employees and family members
Pay
$82,337.78 - $84,205.25 per annum plus superannuation
Schedule
38 hours per week, temporary full-time until 1 August 2027