SSVF Stabilization Specialist

PRIMARY PURPOSE

To contribute to the Essential Services (ESS) team by providing comprehensive housing-related assistance to clients and managing short to long-term cases within the SSVF (Supportive Services for Veteran Families) Program, focusing on developing personalized action plans, conducting thorough needs assessments, and coordinating with local landlords and housing agencies to secure stable housing options. To serve as a dedicated advocate for low-income veterans and their families who are at risk of homelessness, currently experiencing homelessness, or facing mental health and other challenges, ensuring their access to necessary resources and support by navigating complex social service systems, facilitating connections to healthcare providers, employment services, and educational opportunities, and offering ongoing case management to promote long-term stability and self-sufficiency. This role involves collaborating with multidisciplinary teams, maintaining accurate and detailed client records, participating in community outreach events, and staying up to date on relevant policies and best practices in veteran support services.

ESSENTIAL JOB FUNCTIONS

• Participate in interviews with clients to gather program eligibility documents and client stabilization needs
• Provide Stabilization Services to client/households in the SSVF program including but not limited to:
• Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
• Complete housing assessments, building stabilization plans, budgeting, supporting client goal setting & client accountability.
• Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
• Maintain regular contact with clients/households by establishing a consistent schedule to ensure accessibility by staff and families.
• Interview clients/households at specified intervals to certify their eligibility for continuing benefits.
• Cook up referrals and services with partner agencies.
• Develop and maintain comprehensive client files with detailed and accurate records.
• Maintaining assistance data as well as accurate and current notes on all client related actions or interactions in Service Point during assessment and throughout on-going case management.
• Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Attend monthly case management meetings required by funder.
• Attend monthly HMIS user training as required by our CoC (ROCC).
• Attend case management, HUD, OHCS and other housing-based training and seminars as assigned.
• Learn and maintain working knowledge of job specific computer programs.
• Interact with community partners, public, staff and other partners in a cooperative manner to enhance ORCCA programs.
• Communicate effectively with others using available technologies (e.g., phone, fax, e-mail, file sharing, Teams, Zoom).
• Participate in program start-up activities and year-end closeouts as needed.
• Participating in outreach events as needed, occasionally on weekends.
• Responsible for personal safety, reporting incidents or accidents within a reasonable amount of time to supervisor or Safety Committee at Safetycommittee@orcca.us.
• Responsible for picking up after oneself and maintaining company owned equipment.
• Performs other related duties as assigned.

TEAM EXPECTATIONS

• Teamwork
• Partnerships
• Diversity
• Confidentiality & Ethics
• Physical Safety
• Communications
• Professional Growth

INDIVIDUAL EXPECTATIONS

• Model behaviors that demonstrate an understanding, acceptance and welcoming of diversity.
• Attend staff meetings, center meetings, and/or other workshops/meetings as notified.
• Maintain a positive attitude regarding ORCCA and all its programs.
• Maintain respect and positive communication regarding all children, families and staff.
• Maintain confidentiality of client and staff information.
• Maintain open, two-way communication with staff.
• Accept suggestions and guidance from the supervisor and other management staff.
• Seek feedback on job performance and evaluate suggestions and guidance to incorporate in performance.
• Commit to further training. Develop an individual training plan using program tools, as appropriate.
• Communicate with the supervisor regarding any needed changes or concerns with work schedule.
• Adherent to agency procedures as a mandated child abuse reporter.
• Regular attendance is a requirement of the position.
• Ability to perform the job with or without reasonable accommodations.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Time Management
• Monitoring
• Critical Thinking
• Active Listening
• Complex Problem Solving
• Administrative
• Deductive Reasoning
• Problem Sensitivity
• Integrity
• Attention to Detail
• Self-Control
• Service Orientation
• Mathematics

EXPERIENCE AND EDUCATION REQUIREMENTS

• Experience working in social services, with low-income families or crisis situations preferred.
• High School Diploma or equivalent required.
• All combinations of vocational/post-secondary education, experience and/or training will be considered.

WORK ENVIRONMENT

• Geographic Area: Coos, Curry Counties Primary worksite: Coos Bay, Oregon.
• Prolonged periods sitting at a desk and working on a computer.
• Primarily indoors, in a climate-controlled environment; may not have access to sunlight. Occasional activities outside in a non-climate-controlled environment.
• Potential for open workstations and cubicles with moderate to high noise; work from home where available.
• Some travel-Required ODL and proof of insurance (ORCCA Policy).