SSVF Rapid Re-housing Program Manager

Supervise a team of Stabilization Case Managers and the Shallow Subsidy Coordinator in the Supportive Services for Veteran Families (SSVF) program to facilitate rapid re-housing and stabilization services for Veterans transitioning from homelessness into permanent housing. Ensure adherence to best practices including Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care. This position is primarily based in Boston, MA, with weekly travel to NECHV’s Haverhill, MA office.

Responsibilities

• Supervise Stabilization Case Managers and the Shallow Subsidy Coordinator, ensuring services align with best practices and SSVF grant requirements.
• Oversee rapid entry into permanent housing, stabilization, and homelessness prevention services, coordinating with internal teams, subcontracting agencies, and other providers.
• Assign caseloads and ensure Veterans are quickly connected to their assigned Stabilization Case Manager and Healthcare Navigator.
• Ensure SSVF team compliance with all required training and document participation.
• Train team members on housing search, subsidized housing applications, and landlord communications.
• Coordinate landlord recruitment and communication to facilitate rapid housing placement.
• Develop expertise in the SSVF Program Guide and ensure team adherence.
• Oversee and train team members on housing inspection processes.
• Meet weekly with the Director of Housing and Stabilization Services to review staff performance, caseloads, and services.
• Collaborate with leadership to implement systems ensuring the SSVF team has resources for housing search, case management, health navigation, and stabilization services.
• Review and audit program documentation (service notes, Integrated Service Plans) for compliance with funding and program requirements.
• Assist with site visit and audit preparation.
• Maintain records and database information for reporting and program tracking.
• Intervene or provide guidance during crisis situations as needed.
• Provide direct stabilization, housing search, and case management services as needed.
• Collaborate with management to integrate services and reduce programmatic duplication.
• Attend program, department, and regional meetings (e.g., Boston COC Veterans Work Group, SSVF Regional meetings).
• Perform other SSVF duties as assigned.

Requirements

• BA in Human Services or related field.
• 3+ years of supervisory experience.
• 5+ years’ experience with Veteran populations, mental health, substance use disorders, subsidized housing, and/or homelessness.
• Understanding of and commitment to Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care.
• Strong case management, housing search, and community resource navigation skills.
• Proficiency with electronic databases and computers.
• Strong crisis intervention and analytical skills.
• Ability to travel in greater Boston and Merrimack Valley areas and work in the community.
• Comfort working with multicultural, homeless populations facing complex challenges.
• Strong organizational, communication, and boundary-setting skills.
• Ability to write clear progress notes and person-centered service plans.
• Ability to work independently and collaboratively across teams and departments.

Preferred Qualifications

• Knowledge of military culture.

Pay

$65,000 – $70,000