SSVF Intake Coordinator

About the role

The Supportive Service for Veteran Families (SSVF) program assists very low‑income Veteran families who are experiencing homelessness or are at imminent risk of homelessness to gain and retain stable housing. The SSVF Intake Coordinator serves as the first point of contact for Veterans and their families, conducting initial intake and eligibility determinations for the program.

Responsibilities

• Act as the first point of contact for Veterans and families
• Conduct initial intake and determine eligibility for the SSVF program
• Exercise discretion and judgment in assessing eligibility and prioritizing client needs
• Coordinate entry into services and support program compliance
• Maintain accurate participant records using computerized case management applications
• Explain program details and workflow to clients and stakeholders

Requirements

• Bachelor’s degree in social work or a related field
• Two years of related experience
• Effective verbal and written communication and interpersonal skills
• Ability to learn and use computerized case management applications to enter and track participant information
• Ability to understand and explain program details and workflow
• Desirable: experiential knowledge as a military veteran and/or with homelessness
• Desirable: training, education, or experience with social services support
• Desirable: knowledge of the HUD Homeless Management Information System

Pay

Anticipated pay range: $50,000–$60,000.

Schedule

Standard full‑time schedule: 37.5 hours per week (1.0 FTE, 12 months per year).

Position includes a probationary period, is contingent on continued funding, is ineligible for telework, requires a background check, is FLSA exempt, and is a union position (UVMSU).