SSVF Carolinas - Health Navigator Team Lead (67580)

Responsibilities

• Coordinate collaborative efforts for the SSVF Program and develop a set schedule to visit the VA, shelters, and other places that homeless and low-income veteran families are likely to congregate, and develop communication/updates with the VA and other key housing and community providers.
• Independently manage a caseload of complex, multi-need clients.
• Provide team leadership for the Health Navigator program.
• Develops inter-agency relationships to enhance the referral processes.
• Reviews client files and provides guidance and direction to Health Navigators.
• Resolves client issues raised by Health Navigators.
• Conducts weekly SSVF team meetings.
• Makes sure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided.
• Reviews and approves check requests.
• Coordinates and maintains good landlord/tenant relations.
• Maintains records and prepares forms, reports and correspondence related to the federal grant funded SSVF program.
• Attends and participates in public meetings and presentations to explain the Health Navigation program.
• Facilitates and encourages the exchange of information with local, county, and regional agencies.
• Facilitates the coordination of services with community partners, as assigned.
• Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership.
• Plans and conducts training programs, as assigned.
• Analyzes and evaluates data, prepares reports and makes specific recommendations concerning the Health Navigator program.
• Screens potential program participants for program eligibility using approved forms and follow up with applicable agencies to verify participant information and income status when needed.
• Provides service coordination between the program and community partners, for persons served and their families/supporters.
• Affords support for veterans transitioning to or maintenance of permanent housing.
• Communicates effectively (under confidentiality rules) with clients service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization.
• Works with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans.
• Ensures participant reassessments are completed according to specific SSVF requirements.
• Ensures appropriate use of and documentation of any financial assistance.
• Participates in program and professional supervision, attends required staff and Project Management Team meetings and trainings, and contributes to team-based collaborative planning.
• Completes all appropriate reporting in AWARDS and other systems as required.
• Effectively addresses and corrects issues with services or supports - especially living skills, employment, education, family and socialization.

Qualifications

• Clinical License preferred but not required.
• Masters level social worker or equivalent education with experience in counseling psychology, nursing, rehabilitative counseling, or related human service field.
• Experience working with homeless individuals and families including veterans is a plus.
• Comfort in environments with constantly evolving responsibilities.
• Passion for connecting individuals with excellent care and able to provide short-term support in person, over the phone and via email.