SSHA Student Services Assistant (On-Site)

About the role

The University of California, Merced is seeking a Student Services Assistant to support the School of Social Sciences, Humanities, and Arts (SSHA).

Responsibilities

• Provide calendar support to Assistant Dean of Student and Instructional Services and Director of Student Services.
• Prepare and submit supply orders.
• Support with tracking and budget related requests for Student and Instructional Services.
• Prepare and disseminate digital communications to students and faculty.
• Logistical support for committee and staff meetings.
• Process routine academic advising/student forms.
• Update student records and perform extensive data entry.
• Archive student forms and documents electronically.
• Update business processes in response to electronic workflow updates.
• Create, update, and maintain web pages related to School-based student form and petition processes.
• Track and assess undergraduate student petition submissions.
• Supervise SSHA Academic Advising Student Assistants.
• Manage SSHA Academic Advising reception, including creating shift schedules, reviewing/approving timesheets, managing time off requests, and facilitating team meetings.
• Assist with SSHA Academic Advising Reception coverage, including greeting students and faculty, ensuring accuracy of check-in process, and maintaining a welcoming space.
• Assess the SSHA Academic Advising Student Assistant program.
• Organize all aspects of SSHA Academic Advising events.
• Maintain consistent communication with the Assistant Dean of Student and Instructional Services and the Director of Student Services.

Qualifications

• High School Diploma, GED, or HSED or equivalent, and three (3) years administrative/clerical work experience.
• Bachelor's degree in a related area and relevant work experience leading to the development of essential skills, knowledge, and abilities.
• Direct knowledge of University of California policies and procedures preferred.
• Supervisory experience preferred.

Skills

• Working knowledge of administrative procedures and processes, including word processing, spreadsheet, and database applications.
• Demonstrated ability to operate PC with software for Microsoft Outlook, Word, Excel, Publisher, and other programs as needed.
• Strong verbal and written communication skills to convey information accurately, clearly, and concisely.
• Strong active listening and critical thinking skills.
• Excellent time management.
• Effective communication and diplomacy with diverse groups.
• Logical, concise, and grammatically correct document writing.
• Independent and accurate record keeping.
• Prioritization under conflicting demands.
• Utilizing student information systems like Banner, COGNOS, Blink, Astra, MyDegreePath, Box, OnBase, or equivalent.
• Knowledge of University of California policies and procedures preferred.

Benefits

The University of California, Merced offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

The starting salary range for this position is Step 1: $27.17/hr. The full salary range is Step 1: $27.17 - Step 17: $38.61.

Schedule

This position is fully On-Site.