SSA Manager

About the role

Join our Team! Baker Hughes is a global energy technology company serving customers in over 120 countries. Within our Waygate Radiography Systems business, we are delivering advanced Non-Destructive Testing (NDT) solutions that ensure asset integrity and safety. Our service teams play a critical role in maximizing uptime, supporting customers, and driving long-term value through strategic service agreements.

Responsibilities

• Owning and managing a portfolio of Supporting Service Agreements across North America.
• Leading customer relationships, ensuring contract performance, and delivering services that maximize system uptime and customer value.
• Coordinating cross-functional teams, managing financial performance, and driving service excellence across field services, parts, rentals, and repair operations.
• Leveraging data, installed base insights, and industry expertise to improve customer outcomes while ensuring compliance with safety and regulatory standards.

Requirements

• Minimum 5 years of experience in field services, service delivery, or customer-facing roles.
• Bachelor’s degree in engineering (or an Associate degree with 10 years of relevant experience).
• Experience managing or supporting long-term service contracts or agreements.
• Strong customer relationship management and service delivery skills.
• Strong business acumen and commercial awareness.
• Demonstrated leadership skills with experience driving operational excellence and process improvements.
• The ability to work effectively in fast-paced, cross-functional environments.
• Strong verbal and written communication skills.
• Strong analytical thinking and problem-solving abilities.
• The ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications

• Experience with industrial radiography systems or NDT industry.
• 5–10 years of technical or service leadership experience.
• Knowledge of systems such as SAP, Salesforce, and Service Max.

Benefits

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs.
Additional elected or voluntary benefits
Annual pay scale: $87,440.00 - $197,580.00
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

Pay

The annual pay scale for this position is between $87,440.00 - $197,580.00.

Schedule

Candidates for this role (office-based/ hybrid/ remote) must be located in or near the locations displayed above.

Qualifications

• Current work authorization in the country of employment.

Equal Opportunity Employer

We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.