SSA Cordant Contracts Manager

About the role

Join Our Bently Nevada Services team and partner with the best in the industry. Serve as the primary owner of customer subscription service agreements, ensuring successful execution, customer satisfaction, and achievement of contractual and financial commitments.

Responsibilities

• Serve as the primary owner of customer subscription service agreements, ensuring successful execution, customer satisfaction, and achievement of contractual and financial commitments
• Act as the main point of contact for customers, coordinating with cross-functional teams to ensure seamless contract delivery and issue resolution
• Maintain accurate contract records, financial forecasts, and performance reports while proactively identifying and mitigating risks
• Manage a portfolio of subscription-based service agreements across multiple industries, including Oil & Gas, Power Generation, Chemicals, Manufacturing, Mining, Pulp & Paper, or related industrial sectors
• Drive operational excellence through effective scheduling, milestone management, proof-of-delivery documentation, invoicing support, and KPI reporting
• Collaborate with internal stakeholders to optimize contract performance, improve customer outcomes, and support long-term customer retention
• Lead contract governance activities, including business reviews, performance assessments, risk management, and customer engagement initiatives
• Coordinate safety programs, quarterly site reviews, and team training activities to ensure compliance with Baker Hughes and Bently Nevada Health, Safety, and Environmental (HSE) standards
• Identify growth opportunities, expand existing contracts, and develop value-added service solutions

Requirements

• Have a Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant industry experience
• Have a minimum of 5 years of experience in contract management, project management, customer success, service delivery, or related roles within industrial sectors
• Demonstrate experience managing customer-facing commercial agreements, service contracts, or subscription-based service programs
• Possess strong business acumen with the ability to manage financial commitments, contractual obligations, operational performance, and customer expectations
• Have excellent verbal and written communication skills with the ability to build relationships across customers, leadership teams, and cross-functional organizations
• Show the ability to prioritize competing demands and manage multiple projects in a fast-paced environment
• Hold a valid driver’s license and be able to obtain and maintain a Transportation Worker Identification Credential (TWIC) card, if required
• Be willing and able to travel up to 30% as needed to customer sites and company locations

Preferred qualifications

• Experience managing long-term service agreements, asset performance contracts, or subscription-based service offerings
• Knowledge of industrial reliability, condition monitoring, asset performance management, or rotating equipment technologies
• Familiarity with contract negotiations, commercial risk management, and customer account management
• Experience supporting customers in Oil & Gas, Power Generation, Chemicals, Manufacturing, Mining, Pulp & Paper, or related industrial sectors
• PMP, CCCM, or other relevant industry certifications
• Experience with Bently Nevada products and services

Benefits

This position offers a comprehensive and competitive benefits package, including contemporary work-life balance policies and wellbeing activities, comprehensive private medical care options, safety net of life insurance and disability programs, and tailored financial programs. Additional elected or voluntary benefits are also available.