SRE Analyst II

We're making clean energy more efficient! For over a decade, the team at QE Solar has brought technical expertise, curiosity, and an investigative approach to the Solar Operations & Maintenance sector, maximizing asset uptime and return on investment while prioritizing safety. QE Solar manages well over 3GWs of PV/BESS projects and hundreds of employees, providing renewable asset owners the most reliable service from coast-to-coast. We’re known for an owner’s mindset in delivering consistent quality and service with a sense of urgency because we know maintenance issues impact the bottom line.

Must be a US citizen or permanent resident to apply. This is not a remote position—must live in or near Scottsdale, Arizona.

About the Role

The Site Reliability Engineer (SRE) Analyst II is the organization’s second line of support and brings strong problem-solving skills to the SRE team. This role utilizes mature project management acumen to efficiently navigate users, software, and business requirements, solving organizational challenges, developing scalable processes, and managing issues. Reporting within the SRE team, the Analyst II performs daily SRE duties while proactively scrutinizing, identifying, and creating SOPs to improve the organization.

Responsibilities

• Resolve complex technical issues that cannot be handled by tier 1 Site Reliability Engineering (SRE).
• Perform advanced troubleshooting and diagnosing of issues.
• Provide a positive user experience when resolving problems.
• Maintain accurate SOP documentation.
• Train users on proper use of company hardware or software.
• Train tier 1 support technicians.
• Manage and resolve escalated tickets.
• Maintain system capabilities by testing existing equipment or programs and evaluating new ones.
• Develop and deliver interactive dashboards, reports, and tools.
• Perform routine system updates, patches, and upgrades to keep software and systems current and secure.
• Manage ticketing, EDR, IAM, and other applications required for daily operations and security.
• Collaborate with end-users to understand and address their technical needs and concerns, offering clear explanations.
• Collaborate with team members to solve complex issues across the current environment.
• Provide technical support for company devices and computers, ensuring proper functionality.
• Assist in the upkeep and functionality of web applications.
• Support and maintain updated technology inventory.
• Create new service catalog items and incorporate them into the CMDB.
• Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.
• Translate business requirements into data-centric requirements to create cohesive solutions.
• Drive regular conversations with business and technical resources to assess risks, meet needs, and develop insights.
• Design and maintain flowcharts, graphs, and diagrams for business- and data-related processes.
• Provide an inventory and description of all data sources, their structures, and their relations used for analysis.
• Identify, develop, and deliver compliance reporting that meets business objectives.
• Collaborate with stakeholders to ensure ongoing quality and accuracy.
• Support office admin needs as required.

Requirements

• 2+ years of demonstrated experience working within Service Desk, EDR, systems, cloud, IAM, or SIEM.
• 2+ years of experience working in an MSP business industry.
• Clean background, driver’s license, and professional demeanor.
• Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint.
• Proficient with technology and computing via a variety of cloud-based programs and data processing/technical/management software.

Skills

• Strong customer service, professionalism, respect, and good interpersonal skills.
• Experience in enterprise-level data analysis tools, techniques, and methodologies.
• Analytical and problem-solving skills.
• Practical experience in managing data projects.
• Mature understanding of business processes with the ability to translate needs into solutions.
• Effective interpersonal and communication skills to present complex insights concisely.
• Ability to multi-task and prioritize work in a standardized, scalable manner.
• Comfortable working as a team player or independently.
• Strong ability to self-manage and deliver on a timely schedule.
• Ability to listen, collaborate, and synthesize various skills, technologies, and problems into clear deliverables.
• Comfort with ambiguity and a continuous learning mindset to stay updated with the latest trends and tools.

Preferred Qualifications

• Bachelor’s degree.
• 2+ years of experience with solar operations and maintenance.
• Experience in a technical field.

Pay

$60,000–$80,000 per year

Schedule

Full-time, on-site in Scottsdale, Arizona.