Sr. UX Manager, AI Services

About the role

AWS AI Services is hiring a Senior UX Design Manager to lead the design team responsible for Amazon Bedrock and the broader AWS AI/ML portfolio. Amazon Bedrock/Mantle is the fastest-growing service in AWS history, a fully managed generative AI platform that gives customers a unified API to access and test foundation models from leading AI companies, run high-performance inference at scale, and customize models with their own data.

Responsibilities

• Own the design vision for how builders interact with Bedrock's inference platform, model hosting capabilities, and model customization workflows.
• Define and communicate a cohesive design vision and strategy across the Bedrock platform and the broader AI services portfolio, ensuring consistency and quality across every customer touchpoint.
• Partner with product management, engineering, applied science, marketing, legal, and research teams to translate complex AI/ML capabilities into intuitive user experiences.
• Establish and evolve design processes, frameworks, and quality standards that enable the team to ship high-impact work using data-driven decision-making in a way that keeps pace with Bedrock's rapid growth.
• Lead the team through a period of significant process transformation, establishing new mechanisms and ways of working as emerging AI tools reshape what it means to practice design.
• Drive cross-team alignment on shared design patterns, interaction models, and design systems that scale across multiple AI services.
• Represent the design team in leadership forums, communicating design strategy, progress, and impact to senior stakeholders, connecting customer needs, business goals, and the team's creative output into a clear narrative.

Qualifications

• 10+ years of design experience
• 5+ years of leading multi-discipline Design teams (visual design, interaction design, user research, etc.) experience
• Experience leading diverse teams across multiple geographies in the delivery of experiences from end to end (user flows, wireframes, prototypes, and high-fidelity visuals)

Basic Qualifications:

• Experience presenting to and effectively advising cross-functional senior executives
• Experience embedding design within product teams for agile design and development collaboration
• Led teams from zero to fluent in emerging design technologies through structured enablement, change strategy, hands-on training, and measurable adoption outcomes.
• Fluency in AI agent development using SDKs and CLIs, including designing intuitive CLI commands and developer-facing interaction patterns that prioritize usability and developer experience.
• Prioritized ability to thrive in a high-tempo, rapid-deployment environment, shipping fast, iterating in real-time, and delivering tactical outcomes with minimal overhead.

Preferred Qualifications:

• Experience embedding design within product teams for agile design and development collaboration
• Led teams from zero to fluent in emerging design technologies through structured enablement, change strategy, hands-on training, and measurable adoption outcomes.
• Fluency in AI agent development using SDKs and CLIs, including designing intuitive CLI commands and developer-facing interaction patterns that prioritize usability and developer experience.
• Prioritized ability to thrive in a high-tempo, rapid-deployment environment, shipping fast, iterating in real-time, and delivering tactical outcomes with minimal overhead.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.