Sr. UX Manager, AI Services

Amazon Web Services (AWS) · Santa Clara, CA · 3 wk ago

Art & CreativeFull-time

About the role

AWS AI Services is hiring a Senior UX Design Manager to lead the design team responsible for Amazon Bedrock and the broader AWS AI/ML portfolio. Amazon Bedrock/Mantle is a fully managed generative AI platform that gives customers a unified API to access and test foundation models from leading AI companies, run high-performance inference at scale, and customize models with their own data. This service has seen rapid growth, processing more tokens in Q1 2026 than in all prior years combined, with customer spend nearly doubling quarter-over-quarter. It is a cornerstone of AWS's AI strategy and a primary revenue driver.

Responsibilities

Own the design vision for how builders interact with Bedrock's inference platform, model hosting capabilities, and model customization workflows.
Define and communicate a cohesive design vision and strategy across the Bedrock platform and the broader AI services portfolio, ensuring consistency and quality across every customer touchpoint.
Partner with product management, engineering, applied science, marketing, legal, and research teams to translate complex AI/ML capabilities into intuitive user experiences.
Establish and evolve design processes, frameworks, and quality standards that enable the team to ship high-impact work using data-driven decision-making in a way that keeps pace with Bedrock's rapid growth.
Lead the team through a period of significant process transformation, establishing new mechanisms and ways of working as emerging AI tools reshape what it means to practice design.
Drive cross-team alignment on shared design patterns, interaction models, and design systems that scale across multiple AI services.
Represent the design team in leadership forums, communicating design strategy, progress, and impact to senior stakeholders, connecting customer needs, business goals, and the team's creative output into a clear narrative.

Qualifications

10+ years of design experience
5+ years of leading multi-discipline Design teams (visual design, interaction design, user research, etc.) experience
Experience leading diverse teams across multiple geographies in the delivery of experiences from end to end (user flows, wireframes, prototypes, and high-fidelity visuals)

Preferred Qualifications

Experience presenting to and effectively advising cross-functional senior executives
Experience embedding design within product teams for agile design and development collaboration
Led teams from zero to fluent in emerging design technologies through structured enablement, change strategy, hands-on training, and measurable adoption outcomes.
Fluency in AI agent development using SDKs and CLIs, including designing intuitive CLI commands and developer-facing interaction patterns that prioritize usability and developer experience.
Proven ability to thrive in a high-tempo, rapid-deployment environment, shipping fast, iterating in real-time, and delivering tactical outcomes with minimal overhead.

Benefits