Sr UX Designer, User Journeys, Amazon Customer Service

Key job responsibilities

• Lead end-to-end design for a brand new customer service tools, from concept to launch
• Partner with product, engineering, and research teams to deliver impactful solutions
• Lead design reviews and workshops to align stakeholders and drive decisions
• Create user interfaces that reveal meaningful patterns to users
• Develop and validate solutions through user research and iterative testing
• Build compelling narratives that connect customer insights to business opportunities
• Experiment with innovative tools and UX best practices to drive and define new ways of working

About the team

The team you will be working with is very supportive and understands that growing as a studio means growing as individuals. There are ample opportunities to learn new skills and expand your scope. The team works well together and makes time for relationship building - a good sense of humor is always appreciated.

Basic Qualifications

• 7+ years of design experience
• Experience in delivering design solutions for projects of large scope and complexity
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

Preferred Qualifications

• Experience defining and maintaining design patterns and UX standards
• Experience applying scrum to visual or UX design processes
• Experience with hands-on visual design
• Experience working with stakeholders to plan and execute programs that are strategic in nature