Sr UX Designer, Amazon Customer Service
Description
Join us in Revolutionizing Customer Service Design. Do you want to shape how millions of customers and associates experience Amazon across social apps? As a UX Designer on our Amazon Customer Service (CS) team, you'll craft intuitive, delightful experiences that transform how customers get help, and how our associates deliver world-class service across existing and emerging social channels like Instagram, TikTok, and X. The CS organization supports customers in several languages globally. Our CS-Social team within CS monitors and responds to customers to address their needs across all major social apps. We're looking for a strategic designer who can elevate both customer-facing experiences and the tools our associates use daily to deliver exceptional service.
Key job responsibilities
- Create seamless, intuitive customer experiences across social media apps
- Design tools and workflows that empower our CS associates to respond efficiently and empathetically at scale
- Develop design systems, patterns, and standards that scale across multiple social apps
- Balance customer needs with associate productivity
- Analyze qualitative and quantitative data to inform customer experience and business decisions
- Set the standard for design quality across the CS Social experience
About the team
You want to be part of something great? CS-Social is a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects. We are a team who geeks out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. We are makers who believes the only way to sell strategic vision is to craft exquisite design artifacts.
Basic Qualifications
- 7+ years of design experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
Preferred Qualifications
- Knowledge of usability principles and techniques
- Experience in delivering design solutions for projects of large scope and complexity
- Experience with hands-on visual design
- Experience defining and maintaining design patterns and UX standards