Senior UX Designer System Tools, Amazon Customer Service

Key job responsibilities

Lead end-to-end design for a brand new customer service tools, from concept to launch
Partner with product, engineering, and research teams to deliver impactful solutions
Lead design reviews and workshops to align stakeholders and drive decisions
Create user interfaces that reveal meaningful patterns to users
Develop and validate solutions through user research and iterative testing
Build compelling narratives that connect customer insights to business opportunities
Experiment with innovative tools and UX best practices to drive and define new ways of working

A day in the life

You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners.
You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights.

About the team

You want to be part of something great. You love being part of a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects. You geek out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. You are a maker who believes the only way to sell your strategic vision is to craft exquisite design artifacts.

Basic Qualifications

• 7+ years of design experience
• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
• Experience in delivering design solutions for projects of large scope and complexity
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

Preferred Qualifications

• Experience defining and maintaining design patterns and UX standards
• Experience applying scrum to visual or UX design processes
• Experience with hands-on visual design
• Experience working with stakeholders to plan and execute programs that are strategic in nature