Sr UX Designer, Amazon Customer Service

About the role

Join us in Revolutionizing Customer Service Design. Do you want to shape how millions of customers and associates experience Amazon across social apps?

Responsibilities

• Create seamless, intuitive customer experiences across social media apps
• Design tools and workflows that empower our CS associates to respond efficiently and empathetically at scale
• Develop design systems, patterns, and standards that scale across multiple social apps
• Balance customer needs with associate productivity
• Analyze qualitative and quantitative data to inform customer experience and business decisions
• Set the standard for design quality across the CS Social experience

Requirements

• 7+ years of design experience
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• Knowledge of usability principles and techniques
• Experience in delivering design solutions for projects of large scope and complexity
• Experience with hands-on visual design
• Experience defining and maintaining design patterns and UX standards

Qualifications

• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices

Skills

• Strategic thinking
• Collaboration with product managers, engineers, UX researchers, and operations leaders
• Presenting and defending design decisions to senior leadership
• Customer experience and tech expertise

Benefits

• Comprehensive benefits including health insurance, medical, dental, vision, prescription, Basic Life & AD&D insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

Schedule

Not specified.