Sr. UX Content Designer

User Research & Insights

Support and help lead user research activities, including usability testing, interviews, and surveys.
Develop test plans, scripts, and research materials.
Synthesize findings into clear, actionable insights that inform product and design decisions.
Partner with Product and Design to integrate research into the product development lifecycle.

Accessibility & Inclusive Design

Advocate for and apply accessibility best practices across product experiences.
Ensure content and UX patterns meet accessibility standards and support inclusive user needs.
Partner with Design and Engineering to proactively identify and address accessibility gaps.
Help embed accessibility into design and content processes from the start.

Content Design & UX Writing

Create clear, concise, and user-centered content across digital experiences (web, mobile, responsive)
Write for key user journeys such as onboarding, account setup, decision-making flows, error states, and contextual help
Apply and evolve voice, tone, and accessibility standards
Ensure content supports user comprehension, confidence, and task completion

Discovery & Collaboration

Contribute to discovery efforts through workshops, journey mapping, and applying user-centered design practices
Collaborate cross-functionally with Product, Design, Engineering, and stakeholders
Advocate for user needs and clarity throughout the product lifecycle

Design Contribution

Contribute to scalable content patterns within the design system
Help define and document standards for clarity, usability, and accessibility across components and user flows
Aid in expanding the content system by establishing best practices for UI text, error states, and other reusable patterns
Support consistency and alignment across products and teams

Preferred Qualifications

• Education & Experience: Minimum Required: 4-7 years of experience in UX research, UX writing, content design, UX Design, or related roles required
  Bachelor’s degree in Communications, Human-Centered Design, Psychology, Cognitive Science, Journalism, or equivalent combination of education, experience and training required
• Experience supporting or conducting user research and applying insights to product decisions
• Experience writing content for digital products across web and/or mobile platforms

Skills & Abilities

• Strong ability to translate complex concepts into clear, user-friendly language
• Experience with usability testing and research synthesis
• Understanding of accessibility standards and inclusive design principles
• Familiarity with research and analytics tools (e.g., FullStory, survey tools, usability platforms)
• Strong collaboration and communication skills
• Proven ability to present clearly and confidently to diverse audiences across all levels of the organization
• Ability to manage multiple priorities in a fast-paced environment

Pay Range

$76,000-$91,000 per year

The compensation package may also include incentive and bonus opportunities.

Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.