Sr. User Support Engineer / Sr. User Support Technician
Avanciers Inc. · Irvine, CA · 1 wk ago
On-siteInformation TechnologyContract
Location: Irvine, CA (Onsite)
Duration: 6 Months Contract-to-Hire
About the role
Senior-level Enterprise Desktop / End-User Support professional with strong Executive/VIP and white-glove support experience.
Responsibilities
- Hands-on support for Microsoft 365, Intune, Entra ID/Active Directory, Autopilot, Endpoint Management, and SCCM/MECM
- Hardware and software troubleshooting
- Incident and escalation management
- Knowledge management and documentation
- Support for conference room and collaboration technologies
Requirements
- Strong background in enterprise desktop and end-user support
- Experience with Executive/VIP and white-glove support
- Preferred experience with CrowdStrike, Rapid7, CyberArk, Dell Command Suite/SupportAssist, Lenovo Vantage, Azure Fundamentals, ITIL, and Microsoft Certifications