Sr IT Support Engineer

About The Opportunity

This Sr IT Support Engineer position is located in Chicago, IL 60614 of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, is seeking a Sr IT Support Engineer, with strong backend engineering experience supporting enterprise endpoint management platforms. This role focuses on device lifecycle management, imaging support, application packaging, patching, and platform data analysis using Microsoft Configuration Manager (SCCM), Jamf, and Microsoft Intune. The ideal candidate has hands-on experience supporting Windows and macOS environments at scale, particularly in classroom, lab, or shared-device environments. You will play a crucial role in providing timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Help concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.

What You Will Bring To The Table

• 5 plus years of proven experience as a Computer Support Analyst or similar role as minimum
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong knowledge of computer systems, hardware, and software applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively within a team environment.
• Strong analytical and problem-solving skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Essential / Core Skills

• Maintain a positive and professional attitude always.
• Perform daily follow up on all assigned open incidents.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Train users in the proper user of hardware and software.
• Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users.
• Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations.
• Attend staff and client meetings as required.
• Participate in mandatory on-call rotation if required.
• Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered.

Interaction

Daily interaction with client management and employees.

Impact

Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.

Location

Onsite role at Chicago, IL 60614

Working shift

1st shift hours Monday through Friday.

About US

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!

What You Can Expect From Us

• A competitive compensation package
• Comprehensive group benefits to meet the needs of you and your family
• Flexibility, and time off when you need it
• A casual work environment
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Netrix Global

To learn more about Netrix Global please go to www.netrixglobal.com.