Sr Treatment Coordinator- Manhattan

About the role

Support the Studio Manager in daily operations, including scheduling, inventory, and opening/closing routines. Maintain a strong understanding of insurance, schedule management, and treatment planning to support studio performance. Partner with the Studio Manager and broader teams (member experience, revenue cycle) to support a seamless guest journey. Oversee ordering of supplies, including Amazon shipments, and manage studio inventory. Optimize provider scheduling to balance team efficiency and guest needs. Drive patient (member) retention through outreach and follow-ups for unscheduled treatment. Provide warm, consistent hospitality for every guest — whether in-studio, by phone, or by email. Collaborate with the entire clinical and non-clinical team to ensure high-quality guest and team experiences. Take initiative to identify and complete tasks without direct supervision.

Responsibilities

• Schedule and manage appointments
• Maintain inventory and order supplies
• Manage insurance and treatment planning
• Support guest journey with member experience and revenue cycle teams
• Optimize provider scheduling
• Drive patient retention through outreach and follow-ups
• Provide warm, consistent hospitality
• Collaborate with the entire team to ensure high-quality experiences
• Take initiative to complete tasks without direct supervision

Requirements

Physical Requirements: Ability to sit, stand, and move around the studio for extended periods while supporting front desk operations and studio needs. Manual dexterity and proficiency with office technology, including computer systems, phones, and point-of-sale tools. Adequate vision (with or without correction) to review schedules, financial presentations, reports, and other documentation. Ability to bend, reach, and move throughout the studio to assist with daily operations such as tidying, organizing, and preparing the space. Occasional lifting or movement of supplies, packages, and equipment up to 25 pounds. Ability to communicate clearly and compassionately with guests, team members, and cross-functional partners both in person and through technology.

Qualifications

• Experience in a similar role or relevant field
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficiency with office technology and scheduling systems
• Ability to work independently and as part of a team

Skills

• Insurance knowledge
• Treatment planning
• Inventory management
• Guest service
• Team collaboration
• Communication skills

Benefits

Health Comes First: Medical, dental, and vision insurance — plus our own Dental Wellness Program. Time to Recharge: Enjoy generous Paid Time Off (PTO) and company holidays. Plan for the Future: 401(k) with company match. Support, When You Need It: Life & AD&D insurance, EAP, legal support, and more. Smart Spending Options: FSAs, HSAs, and pre-tax transit benefits. Bonus Eligible: This role includes bonus potential based on both studio performance and your individual impact.

Pay

Pay Range: $27 USD - $30 USD

Schedule

Full-time position

Company

Tend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal and Compliance Notice

Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Agency and Recruiter Notice

Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates.