Sr Treatment Coordinator- Manhattan

About the role

Support the Studio Manager in daily operations, including scheduling, inventory, and opening/closing routines. Maintain a strong understanding of insurance, schedule management, and treatment planning to support studio performance. Partner with the Studio Manager and broader teams (member experience, revenue cycle) to support a seamless guest journey. Oversee ordering of supplies, including Amazon shipments, and manage studio inventory. Optimize provider scheduling to balance team efficiency and guest needs. Drive patient (member) retention through outreach and follow-ups for unscheduled treatment. Provide warm, consistent hospitality for every guest — whether in-studio, by phone, or by email. Collaborate with the entire clinical and non-clinical team to ensure high-quality guest and team experiences.

Responsibilities

• Schedule and manage appointments
• Maintain inventory and order supplies
• Manage guest and team experiences
• Optimize provider scheduling
• Drive patient retention
• Provide hospitality and communication
• Collaborate with cross-functional teams

Requirements

• Strong understanding of insurance and treatment planning
• Effective communication skills
• Manual dexterity and proficiency with office technology
• Able to lift up to 25 pounds occasionally
• Ability to work in a fast-paced environment

Qualifications

• Bachelor's degree in healthcare administration, business, or related field preferred
• Experience in a similar role or customer service environment
• Excellent organizational and time management skills
• Ability to work independently and as part of a team

Skills

• Customer service
• Insurance knowledge
• Inventory management
• Team collaboration
• Communication

Benefits

Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
Plan for the Future – 401(k) with company match
Smart Spending Options – FSAs, HSAs, and pre-tax transit benefits
Bonus Eligible - This role includes bonus potential based on both studio performance and your individual impact.

Pay

Pay Range: $27 USD - $30 USD

Schedule

Full-time position

What We Offer

• Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• Plan for the Future – 401(k) with company match
• Smart Spending Options – FSAs, HSAs, and pre-tax transit benefits
• Bonus Eligible - This role includes bonus potential based on both studio performance and your individual impact.

Legal and Compliance Notice

Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Agency and Recruiter Notice

Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates.