Sr TPM - GEN AI, Selling Partner Experience

Key job responsibilities

• Oversee the integration of GenAI capabilities into existing workflow solutions while ensuring maintenance of quality and accuracy standards.
• Understand the architecture of the systems you work with (e.g., workflows, APIs, design limitations, and maintenance requirements).
• Build project plans, set milestones, establish mechanisms, and bring the right people together to solve technical problems and ensure successful delivery.
• Cook up data-driven decisions and alignment with leaders and stakeholders in multiple teams across Tech, Business, and Operations.
• Dive deep into technical blockers, and work with development teams to unblock delivery or find a path to resolution.
• Create technical design documents, influence technical priorities, and apply project management best practices to increase the effectiveness and impact of your programs.
• Communicate ideas effectively, both verbally and in writing, to all types of audiences.
• Facilitate cross-functional communication and collaboration ensuring all stakeholders are informed and aligned throughout the project lifecycle.
• Lead and coordinate API integration and automation projects, ensuring team alignment and timely delivery. Proactively identify and resolve issues by collaborating with service owners and engineers to maintain project goals.
• Lead the resolution of contentious issues, drive escalations, identify and mitigate risks for project delivery, and ensure regular status reporting.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience identifying opportunities to integrate AI solutions into products and services to drive business value