Sr. Technical Services Representative

About the role

The Technical Services Representative at LATICRETE International provides technical services to both internal and external customers through various communication channels and works to resolve complaints and issues in a timely manner. This position supports the installation and use of physical building materials.

Responsibilities

• Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
• Work on the investigation and settlement of customer complaints as assigned through Salesforce diplomatically and in a professional manner within authorized limits.
• Place complaint settlement product orders and/or check requests.
• Cooky/Navigation/Equal Opportunity/Scam Warning Boilerplate Removed

Requirements

• Minimum of 3 yrs. experience in construction industry.
• Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
• Experience with Salesforce and JD Edwards preferred.
• Knowledge of tile/stone installation methods, construction assemblies, jobsite conditions, building materials, field application, substrates, mortars / adhesives/coatings is a plus.
• Knowledge of architecture and construction methods a plus.
• Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
• Experience in tile, stone, concrete, flooring, or construction materials.
• Ability to read and interpret installation instructions and industry standards.
• Familiarity with jobsite conditions, substrates, and building assemblies.

Qualifications

• High School Diploma: Degree preferred.
• Strong interpersonal, written, and verbal communications skills.
• Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
• Fluency in second language, preferred.
• Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).

Specialized Skills, Requirements and Experience

Physical Requirements: Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly. Push/pull: Must be able to push/pull 50 lbs. Sitting: Must be able to sit for 80% of the day or more. Twisting/Bending: Must be able to twist/bend 25% of the day. Squatting, climbing and/or crawling: 10% of the day.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance