Sr. Technical Services Rep

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the role

Supports customer success initiatives by providing technical assistance and resolving issues related to products and services.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, and chat.
• Collaborate with cross-functional teams to resolve complex technical issues and improve product performance.
• Document and maintain knowledge base articles to ensure consistent and accurate support.
• Conduct regular training sessions for new hires and provide ongoing support to enhance their skills.
• Participate in product development cycles by providing feedback on user experiences and suggesting improvements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in a technical support role.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in troubleshooting and resolving technical issues.
• Experience with customer relationship management (CRM) systems.

Qualifications

• Self-motivated and able to work independently or as part of a team.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Knowledge of industry-specific software and technologies relevant to the company’s offerings.
• Strong written and verbal communication skills.

Skills

• Technical proficiency in relevant software and tools.
• Experience with customer service platforms and CRM systems.
• Strong organizational and time management skills.
• Ability to learn and adapt quickly to new technologies and processes.

Benefits

• Flexible remote work schedule.
• Competitive salary commensurate with experience.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts on company products and services.

Pay

Salary is competitive and commensurate with experience.

Schedule

Flexible remote work schedule.