Sr Technical Property Adjuster
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have overview (position overview) could be "About the role". Responsibilities: many bullet points under "IN THIS ROLE, YOU WILL:" and later tasks. Requirements: "WHAT YOU NEED TO APPLY:" includes education, experience, etc. Qualifications maybe overlapping; but we can treat Requirements as qualifications. Skills: maybe list of skills from that section. Benefits: there is a Benefits section with list. Pay: there is compensation description but not specific numbers; it says target hiring range may vary etc. That's vague; we should not create Pay section unless posting actually states them. It does not give a specific range, just says may vary. That's not specific; we should omit Pay. Schedule: mentions remote Full-time/Exempt role with field investigations, travel on short notice. Could be schedule info: Full-time, remote, travel. That's specific enough? It says remote Full-time/Exempt role with field investigations. That's schedule info. We could include Schedule section with that. But we need to avoid filler like "not specified". It's specified: remote Full-time/Exempt. So we can include Schedule.
We must not repeat job title as heading. No Job ID. Remove boilerplate.
We need to preserve all substantive information; do not invent or summarize away detail. Must keep details.
We'll create sections:
About the role
with paragraph(s) summarizing overview? But we must not summarize away detail; we need to preserve all substantive information. However we can't just copy the whole overview as a paragraph? That's okay; we can put the overview text as
. That preserves detail. But we must not invent or summarize away detail; we can keep the original sentences. Similarly Responsibilities: we need
- for list of duties. The posting has many duties in paragraph form after "IN THIS ROLE, YOU WILL:" and later also other duties like "Maintain comprehensive and detailed claim records..." etc. We'll extract each duty as list item.
Requirements: from "WHAT YOU NEED TO APPLY:" includes Bachelor’s degree preferred or equivalent experience; typically 8+ years of industry experience; industry designation relevant to the role preferred. Also list of recognized authority etc. We'll make list.
Skills: maybe we can extract skill statements from that same section: "Fluent in Xactimate usage with level 3 certification or the ability to achieve." etc. Could be separate Skills section.
But we must avoid duplication; we can put all under Requirements or Skills. The instruction: Use sections only when posting has real specific content. We can have both Requirements and Skills if content distinct.
We need to decide what goes where. Let's parse:
After "WHAT YOU NEED TO APPLY:" we have a long paragraph with many bullet-like sentences separated by semicolons. It includes:
- Bachelor’s degree preferred or equivalent experience; typically 8+ years of industry experience; industry designation relevant to the role preferred.
- Recognized authority in negotiating highly complex claims; shapes and implements best practices.
- Fluent in Xactimate usage with level 3 certification or the ability to achieve.
- Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate.
- Strong working knowledge of applicable statues, regulations, case law, and third-party legal liability concepts.
- Skilled in negotiation and developing strategies to influence outcomes.
- Demonstrates sound judgment and decision-making, including litigation and compliance matters.
- Expert-level insurance knowledge; deep understanding of legal and regulatory frameworks.
- Communicates clearly and effectively in both verbal and written formats across a variety of situations. Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders.
- Highly organized with the ability to manage complex workflows and project work. Demonstrates strong time management and desk management skills.
- Makes informed decisions based on thorough analysis of complex issues. Evaluates risks and outcomes, acts independently within authority, and identifies patterns in claims to support resolution strategies.
- Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders, to ensure thorough evaluation.
- Designs empathetic customer service strategies; recognized for exceptional service.
- Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly with easily understood language; deliver difficult messages when needed.
- Skilled in using claims systems and Microsoft Office Suite.
- Ability to use a personal computer and other standard office equipment.
- Ability to sit and/or stand for extended periods.
- Required to work on-site as needed.
- Ability to travel as necessary.
- Ability to work in a fast paced, changing or stressful environment.
- Ability to perform work in a noisy/loud work environment.
- May be required to have and maintain sufficient home-based internet connection.
- Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.
- Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.
- Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.
- Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs.
- Ability to perform field work in adverse weather.
Then later: "This job posting provides cursory examples..." etc (boilerplate). Then "CAREER DEVELOPMENT:" paragraph. Then "BENEFITS:" list.
Thus we can create:
About the role: position overview paragraph(s) from "POSITION OVERVIEW:" and maybe first sentence.
Responsibilities: list from "IN THIS ROLE, YOU WILL:" and subsequent duties (including later ones like maintain records, lead quality initiatives, etc). We'll need to capture all duties.
Requirements: maybe education/experience etc.
Skills: maybe the skill-based items (like Xactimate, negotiation, communication, organization, etc). But many overlap.
Given instruction to prefer few substantive sections over many thin ones, maybe combine Requirements and Skills into one "Requirements" section that includes both qualifications and skills. But they said use headings for those categories; we can still have both if content distinct. However to avoid thin sections, we could have Requirements (including education, experience, licenses) and Skills (including technical and soft skills). That seems okay.
Benefits: we have list.
Schedule: we have remote Full-time/Exempt role with field investigations, travel on short notice. Also mention ability to work on-site as needed, travel as necessary. We'll put that.
Pay: we have compensation description but not specific range; we should omit Pay.
Now we need to output only HTML fragment.
We must ensure we don't include boilerplate like EEO, privacy policy, etc.
Let's craft.
First, About the role: combine the opening paragraph and POSITION OVERVIEW.
Original: "For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Property Severity Claims department is seeking a Senior Technical Property Adjuster. This is a remote Full-time/Exempt role with field investigations. POSITION OVERVIEW: The Sr Technical Property Adjuster is responsible for independently managing highly complex and high-value field property service claims. This role requires advanced investigation, evaluation, and negotiation skills to resolve field property claims with minimal oversight. It involves thorough analysis, collaboration with internal teams and external experts, and will require travel on short notice. Strong technical expertise and the ability to manage claims in accordance with policy provisions, regulations, and best practices are essential to delivering high-quality service and outcomes."
We'll put that as
maybe multiple
but we can combine into one
with sentences. Responsibilities: list items from "IN THIS ROLE, YOU WILL:" and later duties. Let's extract each duty sentence: - Independently investigate highly complex and sensitive field property service claims, including those requiring outside field investigations and catastrophe (CAT) response, ensuring thorough analysis and resolution. - Handle estimates on structures averaging $200-300k and claims up to $500k. - Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. - Escalate issues as needed. - Collaborate with internal and external experts, including legal, underwriting, vendors, and agents, to evaluate claims and determine validity and value. - Lead cross-functional meetings and communicate complex information clearly to diverse audiences. - Serve as a subject matter expert and contribute to departmental projects and initiatives; act as a technical resource for other adjusters. - Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners. - Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements. - Lead quality and efficiency initiatives for complex claims workflows. - Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts. - Ensure all claims activities comply with regulatory and company standards. - Execute jurisdictional compliance requirements and support others in understanding regulatory obligations. - Use technology and data tools to identify trends, correct inconsistencies, and optimize outcomes. - Negotiate high-value and contested claims using advanced strategies. - Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. - Maintain awareness of fraud indicators and regulatory reporting obligations. - Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency. - Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. - Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII). - Maintains comprehensive factual and organized claim records and prepares detailed reports summarizing findings and recommendations. - Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. - Support training initiatives and contribute to the development of best practices and educational materials. - Deliver empathetic, clear communication throughout the claims process. - Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience. - May represent the company in mediations, arbitrations, and trials. - Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits, and a valid driver’s license. Note: Some items duplicate (maintain records appears twice). We'll keep both but could deduplicate; but instruction says preserve ALL substantive information; not to invent or summarize away detail. Duplicates are part of original; we could keep both but maybe it's okay to keep as is. We'll keep both. Now Requirements: from "WHAT YOU NEED TO APPLY:" we need to capture each bullet. Let's list them as separate items: - Bachelor’s degree preferred or equivalent experience; typically 8+ years of industry experience; industry designation relevant to the role preferred. - Recognized authority in negotiating highly complex claims; shapes and implements best practices. - Fluent in Xactimate usage with level 3 certification or the ability to achieve. - Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate. - Strong working knowledge of applicable statues, regulations, case law, and third-party legal liability concepts. - Skilled in negotiation and developing strategies to influence outcomes. - Demonstrates sound judgment and decision-making, including litigation and compliance matters. - Expert-level insurance knowledge; deep understanding of legal and regulatory frameworks. - Communicates clearly and effectively in both verbal and written formats across a variety of situations. Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders. - Highly organized with the ability to manage complex workflows and project work. Demonstrates strong time management and desk management skills. - Makes informed decisions based on thorough analysis of complex issues. Evaluates risks and outcomes, acts independently within authority, and identifies