Sr Technical Property Adjuster

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (EEO, legal, privacy, application instructions). Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. Benefits are listed: medical, dental, vision, life, disability insurance, 401K with company match, tuition reimbursement, PTO, company paid holidays, flexible work arrangements, Cultural Awareness Day, on-site medical/wellness center (Worcester only). So Benefits section is present. Pay: The posting mentions "Compensation: The target hiring range for this role may vary based on geographic location and other factors..." It does not give a specific range, just says may vary. That's not a specific number; it's vague. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should NOT include Pay section because it's not specific. Schedule: Not mentioned explicitly; there is remote full-time/exempt role with field investigations, travel on short notice. Could infer schedule but not explicit. Probably not include Schedule. We need sections: About the role (position overview), Responsibilities (the "IN THIS ROLE, YOU WILL:" list), Requirements/Qualifications/Skills (maybe combine). The posting has "WHAT YOU NEED TO APPLY:" which includes qualifications, skills, etc. Also there is a list of many abilities. We could split into Requirements (education/experience) and Skills (abilities). But we can also combine into one section if we want fewer sections. The instruction: Prefer a few substantive sections over many thin ones. So maybe we have About the role, Responsibilities, Qualifications (including education, experience, skills), Benefits. We must not repeat job title as heading. Use

for each section heading. We need to preserve all substantive information. Must not invent or summarize away detail. So we need to include all bullet points from responsibilities and qualifications. We need to format lists with

• . For prose, use

  . We must remove boilerplate: EEO statement, privacy policy, application instructions, etc. Also remove "For more than 170 years..." maybe that's about company; could be considered part of About the role? It's generic company description. Might be considered boilerplate? It's not about the role specifically. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The introductory paragraph about The Hanover's history and values might be considered boilerplate but it's not explicitly listed. However it's not specific to the role; could be considered fluff. But we need to preserve ALL substantive information; does that include company overview? It's not about the role but maybe considered part of "About the role"? The instruction says "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." It doesn't explicitly say to drop company overview. However we might keep it as part of About the role? The "POSITION OVERVIEW:" section already gives role overview. The introductory paragraph is more about the company. Could be considered filler but not prohibited. Safer to keep it as part of About the role? Might be considered boilerplate but not listed. I'd keep it as a short paragraph under About the role. We need to exclude "CAREER DEVELOPMENT:" section? It's not a standard heading but could be considered filler. It's generic. Might be considered boilerplate? Not EEO/legal. It's about career development. Might be considered substantive? It's generic but still about the role. The instruction: Prefer a few substantive sections over many thin ones. Could include it under About the role or maybe drop. I'd drop it as it's not specific to the role. We need to exclude "Click here for the full list of Benefits" etc. That's a link; we can drop. We need to exclude "EEO statement:" and everything after. We need to exclude "Privacy Policy:" etc. We need to exclude "Compensation:" section because it's vague. We need to exclude "May be required to have and maintain sufficient home-based internet connection." That's part of qualifications; we keep. Now let's extract content. Company intro: "For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture." Keep as paragraph. Position Overview: after that: "Our Property Severity Claims department is seeking a Senior Technical Property Adjuster. This is a remote Full-time/Exempt role with field investigations. POSITION OVERVIEW: The Sr Technical Property Adjuster is responsible for independently managing highly complex and high-value field property service claims. This role requires advanced investigation, evaluation, and negotiation skills to resolve field property claims with minimal oversight. It involves thorough analysis, collaboration with internal teams and external experts, and will require travel on short notice. Strong technical expertise and the ability to manage claims in accordance with policy provisions, regulations, and best practices are essential to delivering high-quality service and outcomes." We can combine into About the role section. Responsibilities: The block starting with "IN THIS ROLE, YOU WILL:" then many sentences each ending with a period. We need to turn each sentence into a list item? The instruction: Use

  • for any list of duties/requirements/benefits. So we should convert each duty into
  • . The sentences are separated by periods; we can split. Let's list them: - Independently investigate highly complex and sensitive field property service claims, including those requiring outside field investigations and catastrophe (CAT) response, ensuring thorough analysis and resolution. - Handle estimates on structures averaging $200-300k and claims up to $500k. - Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed. - Collaborate with internal and external experts, including legal, underwriting, vendors, and agents, to evaluate claims and determine validity and value. - Lead cross-functional meetings and communicate complex information clearly to diverse audiences. - Serve as a subject matter expert and contribute to departmental projects and initiatives; act as a technical resource for other adjusters. - Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners. - Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements. - Lead quality and efficiency initiatives for complex claims workflows. - Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts. - Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations. - Use technology and data tools to identify trends, correct inconsistencies, and optimize outcomes. - Negotiate high-value and contested claims using advanced strategies. - Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations. - Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency. Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII). - Maintains comprehensive factual and organized claim records and prepares detailed reports summarizing findings and recommendations. - Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials. - Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience. - May represent the company in mediations, arbitrations, and trials. - Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits, and a valid driver’s license. Note some sentences have multiple clauses; we keep as one
  • . Now Qualifications/Requirements/Skills: The block starting with "WHAT YOU NEED TO APPLY:" then a list of bullet-like sentences separated by semicolons or periods. Let's extract each distinct requirement. Paragraph: "Bachelor’s degree preferred or equivalent experience; typically 8+ years of industry experience; industry designation relevant to the role preferred.Recognized authority in negotiating highly complex claims; shapes and implements best practices.Fluent in Xactimate usage with level 3 certification or the ability to achieve.Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate. Strong working knowledge of applicable statues, regulations, case law, and third-party legal liability concepts.Skilled in negotiation and developing strategies to influence outcomes. Demonstrates sound judgment and decision-making, including litigation and compliance matters.Expert-level insurance knowledge; deep understanding of legal and regulatory frameworks.Communicates clearly and effectively in both verbal and written formats across a variety of situations. Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders.Highly organized with the ability to manage complex workflows and project work. Demonstrates strong time management and desk management skills.Makes informed decisions based on thorough analysis of complex issues. Evaluates risks and outcomes, acts independently within authority, and identifies patterns in claims to support resolution strategies.Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders, to ensure thorough evaluation.Designs empathetic customer service strategies; recognized for exceptional service.Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly with easily understood language; deliver difficult messages when needed.Skilled in using claims systems and Microsoft Office Suite.Ability to use a personal computer and other standard office equipment.Ability to sit and/or stand for extended periods.Required to work on-site as needed.Ability to travel as necessary.Ability to work in a fast paced, changing or stressful environment.Ability to perform work in a noisy/loud work environment.May be required to have and maintain sufficient home-based internet connection.Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs.Ability to perform field work in adverse weather." We need to split into list items. Many are separated by periods or semicolons. We'll treat each sentence as an item. Let's split: - Bachelor’s degree preferred or equivalent experience - typically 8+ years of industry experience - industry designation relevant to the role preferred - Recognized authority in negotiating highly complex claims; shapes and implements best practices - Fluent in Xactimate usage with level 3 certification or the ability to achieve - Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate - Strong working knowledge of applicable statues, regulations, case law, and third-party legal liability concepts - Skilled in negotiation and developing strategies to influence outcomes - Demonstrates sound judgment and decision-making, including litigation and compliance matters - Expert-level insurance knowledge; deep understanding of legal and regulatory frameworks - Communicates clearly and effectively in both verbal and written formats across a variety of situations - Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders - Highly organized with